Customer Service Representative ** FUTURE OPENING ** in Wood Dale, Illinois at Videojet

Date Posted: 4/2/2018

Job Snapshot

Job Description

Job ID: VID003836

About Us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. As the market share leader, we have operations in over 30 countries with 2600 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $800 million Product Identification Platform. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused and growth-oriented, guided by the phenomenally successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and challenging, “stretch” opportunities.

Description

We are looking for great talent, for future opportunities.   This is an evergreen / pipeline position, to help us proactively identify potential candidates for future openings.


Videojet Technologies, Inc. is seeking a talented & dynamic individual to fill the position of a Customer Service Representative located in Wood Dale, Illinois. This is an exciting opportunity to join a fast growing, global organization. The employee will be responsible for providing superior customer service and driving customer satisfaction, loyalty, and retention through order management, first call resolution, and support to customers, field service technicians, and internal staff. Primarily responsible for processing customer orders via phone, fax and email, duties include processing spare parts and fluid orders, repair/exchanges requests, and credits. Dispatch service from initial customer request to opening service call and assigning/paging of the field technician for installations, repair service, preventative maintenance, and unit down situations. In addition, assist customers with daily requests for order status and shipment tracking information.

RESPONSIBILITIES INCLUDE: 

• Review customer orders transmitted via phone, fax, email, or EDI (electronic data interchange) and ensure orders are processed with accuracy in regards to special requirements

• Complete follow-through and tracking of customer order to ensure a timely receipt

• Provide timely and courteous response to all customer inquiries

• Anticipate problems and initiate actions to ensure customers’ orders are processed and shipped efficiently

• Utilize resources and crisis management to support customer down situations

• Complete ownership of all issues received and initiate solutions- First Call Resolution

• Represent as customer advocate within company – VOC (Voice of Customer)

• Accurately open, assign, and page service calls to US Field Technicians for installation, repair service, preventative maintenance, and unit down situations

• Growing the Business:

• Utilize cross-selling/lead generation techniques to create opportunities for increased revenue


Job Requirements



Qualifications

• High School Diploma/GED required; Associate’s/Bachelor’s degree is preferred
• Minimum 2 years Customer Service experience (or related business experience in call center environment)
• Lead Generation/Commercial Experience a plus
• Strong verbal and written communication
• Computer skills: Microsoft Office (Outlook, Word, Excel), Oracle 11i or equivalent with other order entry software (SAP, AS400, etc)
• Strong Problem Solving skills

Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.