Customer Service Manager LogON in Pforzheim, Germany at Nobel Biocare

Date Posted: 10/26/2018

Job Snapshot

Job Description

Job ID: NOB002681

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


Description

For the location Pforzheim, we are looking for a customer service manager who is able to take on the responsibility of being the first point of contact for our customers. Being able to converse well, ensuring our products are understood and appreciated by our loyal customer base is just one of your many exciting tasks in this position. 


Be a part of a brand new dental start-up's success story!


Key tasks 

  • Responsible for receiving customer orders and customer service requests by mail, e-mail or phone
  • Perform the clerical processing operations needed for completion of orders or customer requests
  • Act as the company gatekeeper and first point of contact for customers
  • Know customer needs and be the voice of customer in the management team
  • Ensure excellent customer service, processes and services
  • Lead projects to drive and continuously improve customer experience
  • Work closely with commercial leaders to shape customer experience and implement state of the art tools and processes for our customers
  • Deal with complaints, communicate new products
  • Deal with difficult or sensitive enquiries
  • Plan resources for customer service ensuring customer needs are met
  • Secure excellent delivery, keeping in mind time sensitive nature of responsibilities as well as budget

Job Requirements



Qualifications

Critical Knowledge and Qualifications: 

  • Ideally you have previously gained hands-on experience in customer support for the dental industry (or similar technical customer service experience in B2B environment with complex products)
  • Customer service knowledge - like order handling, credit note handling, returns, clearing (accounts)
  • in-depth knowledge of customer service principles and practices)
  • proficiency in CRM systems
  • proficiency in MS Office applications

Critical Skills/technical know-how: 

  • Excellent customer relationship skills
  • Ability to understand technical, complex products and deal with customer inquiries regarding products after extensive training period 
  • Excellent communication skills
  • Problem solving


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.