Customer Service Export & Import Specialist in Manchester, United Kingdom at Hach

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: HAC006762

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.


Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.


This role will report to the Operations Manager. The role will be responsible for several Sales Operations functions possibly including but not limited to the following areas. To also support and facilitate Good Governance, Compliance & efficient administration of the Processes for HACH UK and Ireland business.

Key Tasks:
  • Ensure imports and exports are correctly logged with HM Customers and Revenue
  • Preparation of all customs and excise documentation as required
  • Co-ordinating the delivery and shipment of customer orders to destinations throughout UK and IE and returns outside UK
  • Managing any delivery issues that arise and ensuring all queries are fully resolved
  • Ensure all queries regarding import or exports are promptly answered
  • Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information
  • Provides general & administrative support for HACH sales channels
  • Liaise with order management for delivery follow up
  • Work closely with Internal Service Sales to support drive growth and continuous improvement
  • Interface and support Sales & Service Administration and Logistics  
Other duties assigned:
  • Handles incoming calls from internal and external customers
  • Enters customer orders (phone, fax, or written) into the company’s order entry system 
  • Liaise with order management for delivery follow up
  • Other duties as required by Management

Job Requirements


  • Minimum 2 years' experience in an Import/Export role

  • A qualification for the Institute of Import & Export
  • Must be familiar with the legal requirements regarding importing and exporting shipments

Personal Trait Profile

  • Excellent organizational competencies with high level of attention to detail
  • Customer focused
  • Excellent organizational competencies 
  • Understanding of the role of freight forwarders 
  • Ability to deal with multiple issues and prioritize your workload accordingly
  • Enthusiastic Positive “can do” attitude
  • Sense of urgency and works to tight deadlines
  • Competent under pressure 

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.