Customer Service Administrator in Portsmouth, United Kingdom at Pall

Date Posted: 9/16/2018

Job Snapshot

Job Description

Job ID: SHA000772

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.

Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.

Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.

Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.

To learn more about Pall, please visit


Position Objective:

To process and manage sales orders and amendments for Northern Europe.
To provide a friendly and responsive service to Customers placing orders and making enquiries.

Main Duties:
  • Enter, monitor and amend, where required, current sales orders and projects for Northern Europe to ensure Customer requirements are met 
  • Maintain copies of all sales orders processed using the storage media provided
  • Raise Credit/Debit notes and Product Returns as agreed by the Customer Service Supervisor/Manager
  • Manage price lists, contracts and support price increases as per LOB requirements.
  • Monitor and meet the requirements of current Contracts and Agreements to include providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures
  • Participate in training Courses as directed by the Customer Service Supervisor/Manager
  • Respond to routine and technical communications/enquiries from Customers and the Sales Force
  • Ensure Sales Office procedures are operated in accordance with those detailed in the Pall Quality Manual             
  • Meet the departmental KPI’s and objectives and actively participate in VDM.
  • Oversee order management through Qlikview and SAP reporting tools
  • To attend the Pall Northern Europe staff meetings as directed by the Customer Service Supervisor/Manager
  • To attend sales meetings as agreed by the Customer Service Supervisor/Manager
  • To participate in and support activities associated with Pall Northern Europe objectives
  • Other duties as required by Senior Management

Job Requirements


Knowledge & Key Skills:
  • Knowledge of SAP or other ERP system
  • Good oral and communication kills
  • Competent in PC skills
  • ISO 9001:2000 procedures
Essential Previous Experience:
  • Office related experience involving communication with Customers
  • Previous experience of working within a manufacturing environment
Essential Qualifications:
  • English and Maths (GCSE standard or equivalent)
  • Qualifications in keyboard skills (RSA I or similar) would be useful

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.