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Customer Service & Administrative Sales Assistant in Paris, France at Leica Biosystems

Date Posted: 2/12/2019

Job Snapshot

Job Description

Job ID: SEL001678

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

I.            GENERAL SUMMARY & OVERALL CHALLENGES

  1. This is a key position which provides support to Customers, Sales and Service teams in all forms and medias –France. This will include but is not limited to sales representative orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally), as well as facilitate the processing of Public Tenders.
Job Description Summary
Customer Service , Tender/Bid offer responsible, Administrative sales and Customer support. Intercation with orther company's functions (Finance, HR, Country Mgr, Sales Mgr, capital Service , etc).
  • Job Description
    Job Description
    This is a key position which provides support to Customers, Sales and Service teams in all forms and medias –France. This will include but is not limited to sales representative orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally), as well as facilitate the processing of Public Tenders
    Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
     
     


IV.            KEY RESPONSIBILITIES

The measure of performance is on scale from 0 to 10 (0 is none / 10 is the higher tasks)

Responsibility
Measure of performance
Receive requests for price quotations, purchase orders, order changes, adjustments, applications and service requests and cancellations directly from customers and dealers
Receive, purchase orders for service contract and warranty extension directly from customers and dealers.
Achieve and maintain rapport with customers in order to give them the best possible service in all types of media interactions
Use SFDC to transfer quotations made to SAP as an order
Responsible for purchasing and tracking of the goods on the order
Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders via ZSOS
Use SFDC and SAP to retrieve customer information , stock status information , the status of purchase orders and to make changes on customer purchase orders
Work closely with BU (s) in order to get delivery information of scheduled shipments
Check with credit department concerning credit status of customer and defined payment method (pre payment or on account)
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credits are created and issued
Receive requests for service callouts by telephone and fax
Process service orders within defined timeline and invoice accordingly
Provide customers with quotations within defined timelines
Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s
Co-ordinate closing of jobs in order to issue invoices to our customers
Work with BU’s in order to process warranty invoices
Monitor outstanding purchase orders from BU’s and third parties
Co-ordinate processing of credit notes to customers
Be Responsible for the preparation of all documents needed (before and after the tender) Ensure the Tender Documents Signatures based on local Management Signature Policy .Guarantee the Delivery of Tender documents within each single Tender deadline.
Provide Sales and Service team with clear feedback on the status of the tenders
Logistical assistant to coordinate and verify the stock movements from our SU – Ensure clear feedback to European Inventory Manager

Job Requirements



Qualifications




I.            REQUIREMENTS FOR THIS POSITION

  1. Professional Experience
Experience of working with SAP system
3/5 years of working experience within a customer service environment
A knowledge of SAP order processing is preferable although not essential
 
b)  Education
BS Degree in business administration, sales administration or equivalent
 
 
  1. Language
Must be proficient in English
 
 
d) Travel (required estimated % of time)
  • Not required except for training, meeting in EU and customers visits in relation with the position
 
 
 


II.            PERSONAL TRAIT PROFILE

Must be a Team Player
Able to use own initiative
Attention to detail
Do It Now/Time Is the Enemy
Continuous Improvement, Don’t accept the status quo
Tactical and Strategic


Devicor Medical Products, Inc. is an equal opportunity employer. 

As a rapidly growing company, Devicor Medical Products, Inc. is always interested in talented people. We are currently accepting resumes from qualified candidates expressing interest in the openings listed. Due to the large number of inquiries we are not able to accept unsolicited resumes for unspecified or non-posted positions. Our postings change regularly, please check back again.

To Apply:
Devicor Medical Products, Inc. is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. As an employee of our organization, you will be consistently challenged to deliver your best.

If you are ready for this challenge, complete the on-line application and submit your resume for consideration. If your background and skills are suitable for consideration for this position, you will be contacted for further information.

Devicor Medical Products, Inc. pays salaries commensurate with market value, and provides exceptional benefits.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.