Dispatch Operations Support Manager in Indianapolis, Indiana at Beckman Coulter Diagnostics

Date Posted: 5/8/2018

Job Snapshot

Job Description

Job ID: BEC009602

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.

If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.

Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


The Beckman Coulter Diagnostic Field Service organization ensures that critical equipment in hospitals, doctor’s offices, cancer clinics, reference laboratories, and research institutes across the country are serviced and maintained in an efficient manner. The Customer Coordination Manager plays a vital role and is responsible for managing the Customer Coordination Center that supports the U.S. Field Service team.

  • Manages organization of approximately 40 associates responsible for coordinating field dispatch activities,  responsible for hiring, training, coaching, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

  • Determines Coordination Center operational strategies required to facilitate optimal field service engineer dispatching for all required services including, repairs scheduling of product maintenance, and installations. Also responsible for managing key internal and external customer relationships. 

  • Maintains and improves Coordination Center by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. 

  • Prepares Coordination Center performance reports by collecting, analyzing, and summarizing data and trends, provide input on resource requirements and operational process improvements needed to achieve operating budget.

Coordination Center Manager Skills and Qualifications: 

  • Excellent communication skills to include demonstrated professional, conflict management and negotiation skills.

  • Strong understanding with proven high level use of standard Microsoft Office tools.

  • Demonstrated team building, and leadership skills.

  • Proven ability to work with a focused sense of urgency and accountability to drive results.

  • Highly effective time management and personal organizational skills.

  • Proven ability to thrive in a fast paced and ever-changing team environment.

  • Must possess strong problem solving skills and critical thinking to accomplish the end-goal.

Job Requirements


Educational and Experience Requirements:

  • 2 plus years experience Managing Managers in a large company

  • Bachelor’s Degree and 9 years relevant experience Or

  • Advanced Degree and 7 years relevant experience 


Danaher Corporation Overview

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications.


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