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Customer Operations Agent in Bangalore, India at Esko

Date Posted: 2/12/2019

Job Snapshot

Job Description

Job ID: ESK003178

About Us

Esko Graphics India Pvt. Ltd., A Group Company of the Danaher group ($20 Billion and Fortune 500 Company), is a global supplier of integrated software solutions for packaging, sign and display finishing, commercial printing, digital asset management and professional publishing.

Esko Graphics is European Company, having HQ in Ghent, Belgium, having its operation in 17+ countries.

Esko products and services help customers raise productivity, reduce time-to-market, lower costs and expand business and improve profitability.

Key product lines include software for graphic and structural design, pre-production and project management for the entire supply chain, CDI Computer-to-Plate systems for flexo plates and sleeves and Kongsberg cutting & creasing tables for short-run production and sample making in packaging and sign & display markets. Targeted at designers, tradeshops, label printers, folding carton, flexible and corrugated converters, as well as consumer product companies and retailers.

To know more, please refer undermentioned link :


Customer Operations Agent
In everyday life, we would be lost without packaging. So we need people to make it. But have you ever wondered what these people would do without the software and hardware that enables them to create packaging? That’s where Esko steps in: thanks to our solutions, people can create packaging, signs and displays – and optimize the processes to do so.
So, yes: we’re an ICT company. But continuously being on the verge of creative innovations, we are quite different from the others. And you are too, aren’t you?  
Yes, we’re ambitious and dynamic. Yes, we’re creative. And yes, we like clever and fun colleagues. So if you’re like us, we’d like to have you as our colleague!  
Esko is looking for enthusiastic and motivated Software Engineers to join their team in Bangalore.
Read the job description to know more.
Main objective(s):
The Customer Operations Agent is responsible for generation and distribution of software license keys for Esko customers, according to the processes and delivery requirements for this initiative.
Main responsibilities (key activities)
• Processing license requests from sales order processing teams, customer support engineers, customers, and other requesting parties
• License Requests are received through a central tracking system
• Requests have to be processed in the correct order, based on delivery due dates, order criticality, and region; Ensure licenses are delivered on time.
• Ensure licenses are delivered 100% correct
• Maintain strong knowledge of the company’s business practices and licensing policies, including information about Vendors, Contracts, Licenses, License Keys, License Servers, License Agreements, etc.
• Keep customer information database updated, and ensure customers receive appropriate license keys based on their entitlement
Other tasks
• Conduct periodic reviews of processes and procedures, and suggest and implement best practices to improve efficiency and increase customer satisfaction
• Participate in daily and weekly meetings to discuss previous day’s team performance
• Report generation – delivery and quality measurements, inventory, planning
• Participate in design and development of process and training documentation for license generation activities
• Handle customer complaints and other inquiries relating to software licensing
• Providing assistance to team members

Job Requirements


Must Have
• Bachelor's degree in Commerce/ Arts/ Science or Diploma or equivalent
• Strong written and verbal communication in English
• Efficiency in Microsoft Excel and Microsoft Word
• Strong problem-solving and analytical skills
• Prior 1 – 2 years of exposure to sales operations processes, order processing and administration will be an added advantage
Personal Qualifications:
• Sense of urgency: identify problems, prioritize and act consequently.
• Ability to understand technical concepts by self-learning and interacting with colleagues
• Self-starter, able to manage time and priority
• This position requires interacting with customers and internal colleagues at a global level, across varied regions around the world.
• Analytical and solution oriented, creative in finding workarounds
• Team player, share knowledge with colleagues
Authority level
• Re prioritize problems, escalate when required
• Request involvement of other teams where necessary
Working Hours
• This position involves working in shifts. We currently have 3 shifts. A license handler will need to adapt to any of these shifts
o Morning shift : 0700 AM – 1600 PM
o Mid Shift : 1100 AM - 2000 PM
o Second Shift : 1330 PM – 2230 PM

Danaher Corporation Overview

Danaher’s Product Identification Platform is comprised of Videojet, Pantone, Esko, X-Rite, Foba, Linx, Laetus and AVT, a group of technology companies dedicated to helping customers give products unique identities. Through innovative software and hardware solutions for marking and coding, color selection and communication, packaging development, management and production, and track and trace, the Product Identification companies are simplifying the packaging value chain for 90% of products produced around the world.