Customer Care Representative in Madison, Wisconsin at Orascoptic

Date Posted: 9/9/2019

Job Snapshot

Job Description

Job ID: ORA000374

About Us

Our purpose at Orascoptic is to assist clinicians in delivering better procedural outcomes through superior visualization. We do this by providing magnification with the best resolution, across the widest and through the deepest field of view.

Founded by a dentist in 1981, Orascoptic has been designing and manufacturing award-winning loupes and light systems in Madison, Wisconsin for 30 years. Now a business unit within the Nobel Biocare platform of Danaher, we remain committed to establishing enduring customer relationships. Our goal is to have customers for life – from residency to retirement.


• Answers customer calls related to order status and product or pricing information.
• Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.
• Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.
• Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.
• Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
• Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.
• Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer’s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.
• Complete special projects and other business tasks as assigned by supervisor.
• Resolve level 1 and level 2 technical issues over the phone

Job Requirements



• 2-3 years in a customer service role.
• High school diploma or equivalent.  Associates degree is a plus.


• Experience with Oracle or another CRM preferred.
• 3+ years call center experience.
• 2 years of inside or outside sales managing a prospect database is a plus.
• Attention to detail and ability to prioritize
• Proficient in order processing, customer service and telephone skills.
• Ability to process orders with minimal to no errors.
• Demonstrates conflict resolution and problem solving skills.
• Possess a working knowledge of Microsoft Word and Excel.  Types 30+ wpm.
• Excellent written and oral communication skills.  Uses proper grammar and spelling.
• Ability to deliver on monthly sales targets

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


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