Customer Care Coordinator in Pomona, California at Ormco

Date Posted: 4/16/2018

Job Snapshot

Job Description

Job ID: ORM000938

About Us

Since 1960, Ormco has been developing, manufacturing, and marketing a broad line of orthodontic appliances and related products for sale in the U.S. and abroad. Ormco provides orthodontists with brackets, wires, adhesives, and ancillary supplies used through the course of treatment. Ormco believes the direct contact of its sales force with orthodontists facilitates the identification and verification of market trends and new product opportunities. Ormco works closely with orthodontists to improve existing products and develop new products primarily through its Champion programs in which selected orthodontists assist Ormco in designing, developing and ultimately educating users on new product and technique innovations.


Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Receive customer orders by fax, e-mail, EDI, mail or phone. 

Perform clerical processing operations needed for completion of order or customer request.  Typical duties include completing standard order forms, order entry in Oracle system, price quotations, verifying credit release of order, processing credit card payment requests and may also include setting up new accounts.  Heavy phone usage.

Must be familiar with the accounting system to answer inquiries related to account balance, invoices and monthly statements. 

Responsible for processing simple to complex customer orders or requests, record searches, investigation of problems/complaints.  Strong understanding, interpretation and enforcement of company policy for adjustments or corrections. 

Required to exhibit clear, mature and professional communication skills, with emphasis on telephone skills and etiquette.  Must speak clearly and display sound business analysis and investigation for customer and product information; have strong concentration and obtain feedback for verification of information.

Research complaints concerning billing, products and services rendered and escalating complaints to appropriate departments when necessary. 

Required to exhibit strong ability to prioritize and document as needed.  Display attention to detail, consistency in follow-up and ownership of all orders and calls.

Must be proficient in both order processing and professional customer service skills.

Must be proficient in conflict resolution skills.

Required to follow specific instructions with detailed technical information or instructions of product line and product use.    


Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty in a mature and professional manner. The requirements listed below are representative of the knowledge, skill, and/or abilities

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.


At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.