CRM Coordinator in Valencia, California at Implant Direct

Date Posted: 9/15/2018

Job Snapshot

Job Description

Job ID: IMP000704

About Us

Implant Direct is one of the fastest growing major dental implant companies in the world today. We’re one of the many operating companies within Danaher Corporation’s dynamic portfolio of dental companies.  

Implant Direct operates a state of the art manufacturing facility in Thousand Oaks, California. We manufacture and distribute a broad range of value priced surgical, prosthetic and regenerative solutions to dental professionals in the US, Canada, and around the globe. We design and develop products which make high quality implants more accessible to patients around the world. We educate dentists on how to place implants and improve their patient care.

If you are interested in working in a lean, fast moving, entrepreneurial environment where you can learn, grow and make a difference, join us at Implant Direct. 


Implant Direct manufactures and sells a broad range of surgical, prosthetic and regenerative solutions to dental professionals, laboratories and institutions in North America and around the globe.   As one of the fastest growing major dental implant companies over the past 10 years, we’re on a mission to deliver healthy smiles to everyone, everywhere.  

The team at Implant Direct is innovative, fast-paced and results-oriented.   We’re part of Danaher Corporation’s dynamic portfolio of dental companies, which means you can build a career in ways no other company can duplicate.  Come join our winning team.


The CRM Coordinator is responsible for upholding the integrity, accuracy and optimization of the CRM (Customer Relationship Management) System. They will work closely with Marketing in the lead handling process and provide analytics and reporting to the management team as needed. They will utilize various sources (i.e. internet, printed, electronic, etc.) to identify new leads, add to the database and assign tasks to Sales Representatives for follow-up.


1.    Ensure all CRM data is correct and weekly reports are accurate; coordinate workflow processes with department Management

2.    Maintain strategic business reports critical to day-to-day operations analytics and reporting to the Sales teams and Leadership.

3.    Research various online sources to continuously add doctors and dental labs specific to assigned geography that are not currently in the company’s existing CRM.

4.    Validate and update data against information in our ERP (Enterprise Resource Planning System), and Web-store prior to entering the data into the CRM with efficiency and accuracy.

5.     Prioritize daily work to provide viable leads to respective Sales Representatives with specific instructions based on current campaigns and projects including Trade Show, PPC, Landing Pages, etc.

6.    Act as an Internal resource for the CRM system and work to provide user support as needed

7.     Maintain inventory of product literature, and fulfill/process literature orders, as required

8.     Work on Marketing, IT, Education and Customer Service Projects as requested by the Director of Inside Sales and Customer Service.

Job Requirements


EDUCATION and/or EXPERIENCE:  Associate’s Degree in Business or related field (Bachelor’s degree preferred).  1-2 years of demonstrated CRM experience ( experience preferred).   Experience creating, updating records in or similar CRM system.  Prior experience and/or knowledge of dentistry and the dental implant industry a plus.

LANGUAGE SKILLS: Ability to read, analyze, and interpret documents.  Ability to write reports business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Must have highly developed personal skills. Must be able to communicate clearly with staff and management and maintain a high level of professionalism at all times.  

REASONING ABILITY: Ability to apply common sense understanding to carry out written or verbal instructions.


  1. Type at least 45 words per minute

  2. Ability to quickly and accurately extract distinct data from the web and business systems applications

  3. Ability to prepare routine reports and correspondence using MS Office 365 and CRM systems

  4. Excellent verbal and written communication and interpersonal skills

  5. Must possess critical thinking skills with strong attention to detail, listening and follow-through

  6. Ability to think creatively about problem solving issues

Implant Direct, LLC offers competitive compensation and a generous benefits package. Benefits include Medical, dental, and vision insurance, 401(k) plan with generous employer match, Flexible Spending Account (FSA), group term life & AD&D, Employee Assistance Program, and paid vacation and holidays.
Please visit our website at for more information about our innovative company. We are proud to be an Equal Opportunity Employer, M/F/D/V.  As part of our commitment to EEO we take affirmative action to ensure that job seekers are recruited; job applicants are considered for employment opportunities; and employees are treated without regard to their race, color, religion, sex, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. We value diversity in the workplace and encourage females and minorities to apply.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.