CRM Analyst or Senior CRM Analyst in Loveland, Colorado at Hach

Date Posted: 7/9/2019

Job Snapshot

Job Description

Job ID: HAC006738

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.

WATER QUALITY GROUP

Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



Description

POSITION SUMMARY: 

The successful candidate will work on enhancing global CRM activities, manage customer requests and solve customer problems by providing a strong customer focus, applying analytical skills and being solution oriented. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Define project scope and document business requirements
  • Analyze data and business processes
  • Design solutions that meet the needs of the business
  • Automate processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules
  • Design and develop solutions on CRM Salesforce platform integrating with backend systems 
  • Configure and customize Salesforce to meet the internal customer requirements 
  • Provide internal CRM consulting to improve the business process to driving growth
  • Create test scenarios and do solution testing   
  • Functional and technical support for Sales, Service and Marketing
  • Process internal and external service requests
  • Configure reports and dashboards in Salesforce
  • Prepare and conduct admin, power and end user trainings
  • Project management and project documentation
CRITICAL COMPETENCIES / SUCCESS FACTORS
  • Demonstrates understanding of the needs and expectations of internal customers
  • Shows a strong customer orientation
  • Applies critical thinking when reviewing customer requests
  • Builds relationships with internal customers and within team in a global environment
  • Ensures high expectations for results

Job Requirements



Qualifications

  • BA or BS degree in a technically related field or equivalent technical work experience.
  • 2+ years proven experience designing and developing effective and efficient technology solutions using CRM applications
  • Experience as Salesforce administrator or as Salesforce consultant having strong knowledge of Salesforce administration and configuration
  • In-depth knowledge of the standard capabilities of Salesforce 
  • Experience in Salesforce.com development environment as a plus, including APEX, Visualforce, Lightning, SOAP & REST web services, API, JavaScript, SQL, Force.com IDE and migration & integration tools 
  • Successful project management experience
  • Proven effectiveness in working with other associates in a global cross-functional team
  • Capability to analyze and evaluate complex business processes
  • High degree of independence and self-initiative
  • Good time management and working structure
  • Fluent English language skills; German language skills a plus


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.