Credit & Collections Representative in Santa Ana, California at KaVo Kerr

Date Posted: 4/15/2018

Job Snapshot

Job Description

Job ID: KAV002107

About Us

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community.  KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential.  KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments


Description

The Credit
& Collections Representative will report to the Manager, Credit &
Collections and primarily provide support in the following areas:  Credit & Collections, Cash Management,
SAP Processing, and Account Analysis. 
Additionally, the Credit & Collections Representative is responsible
for handling a large diverse group of customer questions, complaints, and
requests that may be varied and complex. The essence of the role is accurate
review, posting and payment processing of invoices.  

  • Perform
    collection activities  > $4 million to
    ensure account is paid according to payment terms, which involves ensuring
    accurate billing and prompt collection.
  • Resolution may involve applying advanced knowledge and interpreting
    policy.
  • May contact other internal departments or external customers to resolve
    issues.
  • Maintain records on account activities to be used in monitoring and an
    analyzing credit files.
  • Perform credit analysis on existing or current customers.
  • Employ effective techniques to locate and notify debtor of delinquent
    accounts through outbound/inbound calls.
  • Inform customers of their overdue accounts and solicit payment through
    outbound/inbound calls while adhering to internal policies and procedures.
  • Assists Credit and Collections Lead with work over flow such as: Sales
    Sample account reconciliation and Customer Master Maintenance
  • Obtain and update demographic information and maintain concise notes for
    each call.
  • Run aged trial balance reports, review and prioritize to maximize and
    expedite collection efforts.
  • Contact customers via email, fax and/or phone to facilitate collections
    of past due invoices; also performs claims research to respond to customer
    inquiries and requests.
  • Provide customers with data requirements, statements, invoice reprints,
    credit /debit notes, packing & proof of delivery information
  • Account reconciliation - apply cash receipts and credit notes; identify
    billing or shipping discrepancies and address for resolution
  • Maintains rapport with Sales Division (Customer
    Service, Inside Sales and Outside Sales) by providing A/R correspondence
    necessary to resolve account transaction issues and increase customer
    satisfaction. 



























Job Requirements



Qualifications

Familiar
with standard concepts, practices, and procedures within the accounting field.



Minimum high
school diploma, college degree preferred



SAP experience
required



Critical
Skills:

Strong
Microsoft Excel and Word skills



Highly ethical and
strong interpersonal and communication skills    

Minimum
4 - 5 years of experience in the field or in a related area     





Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.