Coordinateur Call Center Service Clients LS in Villepinte, France at Beckman Coulter Life Sciences

Date Posted: 10/26/2018

Job Snapshot

Job Description

Job ID: BEC013091

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

Missions

Répondre aux clients et organiser la résolution de leurs problèmes dans une optique de satisfaction du client. Coordonner l’activité avec l’équipe Ingénieur Support Client terrain

Responsabilités principales

Dans ce cadre, vos missions consistent à : 

o     Assistance téléphonique ; Coordination

§  Réceptionner les appels des clients

§  Enregistrer les actions réalisées sous Oracle

§  Répondre aux diverses demandes des clients

§  Contacter l’ISC pour les demandes d’interventions et communiquer l’ETA aux clients

§  Identifier et commander les pièces nécessaires à l’ISC pour l’intervention

§  Suivi des commandes

o    Gérer les activités administratives

§  Relayer les appels pour maintenances préventives en collaboration avec Nyon et Krefeld

§  Rédiger et suivre les réclamations clients (CF)

§  Rédiger et suivre les devis pour les prestations facturables

§  Assurer la facturation des interventions

Job Requirements



Qualifications

Profil

•         Poste basé à Villepinte (93)

•         Plage Horaire : 08:30h – 18h

•         Adaptabilité

•         Organisation

•         Maîtrise de l’anglais



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.