Clinical Success Manager, Special Markets (N. VA/MD) in Baltimore, Maryland at Implant Direct

Date Posted: 11/13/2018

Job Snapshot

Job Description

Job ID: IMP000700

About Us

Implant Direct is one of the fastest growing major dental implant companies in the world today. We’re one of the many operating companies within Danaher Corporation’s dynamic portfolio of dental companies.  

Implant Direct operates a state of the art manufacturing facility in Thousand Oaks, California. We manufacture and distribute a broad range of value priced surgical, prosthetic and regenerative solutions to dental professionals in the US, Canada, and around the globe. We design and develop products which make high quality implants more accessible to patients around the world. We educate dentists on how to place implants and improve their patient care.

If you are interested in working in a lean, fast moving, entrepreneurial environment where you can learn, grow and make a difference, join us at Implant Direct. 


Implant Direct manufactures and sells a broad range of surgical, prosthetic and regenerative solutions to dental professionals, laboratories and institutions in North America and around the globe.   As one of the fastest growing major dental implant companies over the past 10 years, we’re on a mission to deliver healthy smiles to everyone, everywhere.  

The team at Implant Direct is innovative, fast-paced and results-oriented.   We’re part of Danaher Corporation’s dynamic portfolio of dental companies, which means you can build a career in ways no other company can duplicate.  Come join our winning team.

The Clinical Success Manager performs field training and sales support functions for Dental Service Organization (“DSO”)/Special Markets clientele in an assigned regional territory by providing effective instruction on the company’s products and/or related services in support of vendor agreements.  Provide introduction of and communication on Implant Direct’s product information, services and features that will enhance the client’s organization.  Secure clinical support at the office level.  Support education offerings through technical hands-on assistance/training, and co-hosting educational programs as required.  Forecast future education requirements.  Prepare reports as required and record all activity in CRM system (SalesForce).

  • Identify and secure opportunities to develop and enable new “DSO” office engagement.
  • Promote/sell/secure orders from existing and prospective customers through a relationship-based approach.
  • Direct and manage field rep training activity within a designated territory on behalf of the DSO platform.
  • Work closely with the Special Markets Sales Managers to identify new DSO opportunities, grow existing DSO accounts, and deliver proper rules of engagement for each office.
  • Follow up (by phone, email, or in person) on education needs submitted to clients.
  • Establish professional client / Implant Direct relationships with appropriate client personnel (purchasing, dental assistants, office managers, dentists, and key contact/point persons.)
  • Submit weekly activity / call report concerning client related activities for quotes, orders, and problems concerning client / Implant Direct relationships to the Special Markets Manager.
  • Perform all assigned duties in the assigned territory, including but not limited to meeting or exceeding all sales goals and initiatives.
  • Conduct product training sessions at client locations (i.e., Lunch-and-Learns, evening programs, Regional meetings DSO annual meetings etc..)
  • Provide a territory training forecast on a monthly basis.
  • Record all training activity and client contact information in CRM system (SalesForce).
  • Provides excellent product education to clients. (Addresses compatibility and mating parts issues, etc.)
  • Attend and generate sales at various training events at the instruction or direction of the DSO Director and / or Commercial Leader - US. 
  • Continue to maintain and develop product knowledge on current and new products.
  • Performs any directly related appropriate duties assigned by Management.

Job Requirements



  • High school diploma required.
  • Certification as an RDH, RDA, or CDT preferred.
  • Bachelor's degree preferred.


  • 1+ years of clinical education or training experience.
  • 1+ years of clinical dental experience and/or knowledge required.
  • 2+ years of technical and material knowledge of the products in the dental field, preferred.
  • 5-7 years in office clinical experience working as RDA, RDH or Implant Coordinator, highly preferred. 
  • Prior outside sales experience in a business that manufacture, sells, and distributes own product(s) or dental/medical device sale experienced, preferred. 

Implant Direct offers competitive compensation and a generous benefits package. Benefits include: Medical and dental, vision insurance, 401(k) plan with employer match, group term life & AD&D, Flexible Spending Account, Employee Assistance Program, Flexible Spending Accounts, company car and paid vacation and holidays. Please visit our website at for more information about our innovative company. 

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at:



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #144 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.