Client Services / Sales Associate in Golden, Colorado at Phenomenex

Date Posted: 2/1/2018

Job Snapshot

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Job Description

Job ID: PHE000221

About Us

Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers in industrial, clinical, government and academic laboratories. From drug discovery and pharmaceutical development to food safety and environmental analysis, Phenomenex chromatography products, technical services and chemical reference standards accelerate science and help researchers improve global health and well-being.

Selected by the Wall Street Journal as an "Exceptional Workplace," Phenomenex is defined by its passionate people, dynamic culture and distinctive ingenuity. These common characteristics unify the Phenomenex companies worldwide behind our mission "to promote the growth, prosperity and well-being of those we serve - our customers, our employees, and humanity.


Client Services/Sales Associate

The position will have a portion of the Client Services responsibilities below, with a focus on sales related activity.  The sales related focus will be to qualify potential customers, establish contact, and generate sales quotations in an effort to gain new clients.  In addition to this, the position will be responsible for maintaining contact with current clients and ensuring that they are well serviced.

The position will also assist with other sales related activities for all clients (existing and new) such as quoting, onboarding orientation, account creation, help customers with reporting and using web site tools.  The Client Services related responsibilities will include:

-             Interact with and understand client requirements, provide guidance in selecting products, enroll clients in appropriate proficiency testing studies

-             Provide product support and help clients to troubleshoot testing results, answer technical and product related questions

-             Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis

-             Prepare and submit bid solicitations for government agencies and municipalities

-             Create and maintain client pricelists and discount pricing agreements

-             Process client orders, generate required paperwork and documentation to be provided with product shipment

-             Prepare client orders for shipment, ensuring accuracy of products selected and complete and accurate product paperwork and documentation

-             Assist in maintaining inventory of finished goods and raw materials

-             Handling of incoming customer support calls, emails, web requests

-             Maintain accurate client notes in Company Software

-             Custom Standards Sales/Sales Support

-             Fulfill client service related functions for specific international, key accounts, and Phenomenex sister company accounts

-             Document, maintain, and continuously improve processes related to customer service/support

-             Identify opportunities to enhance the customer experience and customer satisfaction

-             Other sales/client service/logistical and customer satisfaction related activity as required

Job Requirements


Required Skills and Abilities

-             B.S. in Chemistry or related field and 3+ years of laboratory experience is desirable

-             Previous Customer Service/Customer Contact within a technical field is desirable

-             Excellent business and interpersonal communication skills by phone and email

-             Experienced knowledge of Microsoft Office software

-             Excellent time management skills

-             The ability to work as part of a team and to garner respect of colleagues based on an exemplary work ethic, positive attitude, and contribution to the progress of the company

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.5B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.