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Business Analyst Commercial SalesForce in Ghent, Belgium at Esko

Date Posted: 4/14/2019

Job Snapshot

Job Description

Job ID: ESK003109

About Us

Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, Esko employs around 1,500 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.In our factory we produce high-quality cutting tables, which offer an all-round cuttion solution for any application: from sign making, display production, sample making and short to medion rum corrugated production.



Description

Main role / Job Objective:

As our new Business Analyst Commercial, you will be part of the IT Commercial team that manages the Esko SalesForce platform and delivers solutions for the Marketing, Sales and Customer service departments.
As a business analyst you act as a liaison between business and IT, you describe business processes and requirements, analyse the possible solutions and convert them to an end to end functional design.

Main responsibilities and key activities: 
  • You pro-actively build and document business process knowledge in the Marketing, Sales and Service domain
  • You challenge & translate the business needs into business requirements that are in line with business processes and systems capabilities & guidelines 
  • You analyse and define the optimal solution taking the business objectives and the technical constraints into account, thereby liaising with your business stakeholders and the IT application experts.
  • You describe the functional specifications for both the SalesForce platform and the integrations with other systems and present your solutions to the business stakeholders.
  • You define the test strategy and describes the acceptance criteria related to the business requirements.
  • You commit on the priorities and timelines for tasks related to projects and changes as discussed with the business stakeholders and the project teams.
  • In addition, you provide hands-on, expert-level functional assistance and 3rd line support to our business key users and/or external partners.

Job Requirements



Qualifications

Your Profile:
  • You have a degree and about 3 years of experience in IT or business function, with a proven functional knowledge of the Salesforce product suite including Sales Cloud & Service Cloud
  • You have a good knowledge of Marketing, Sales and service processes
  • You have experience in process design using BPMN as a process modelling standard
  • You have experience in business requirements gathering using proven techniques (user stories, use cases, …) 
  • You have configuration experience using the Salesforce point-and-click developer interface
  • Functional knowledge of ServiceMax is an advantage
  • You have a proactive attitude, i.e. ‘avoid’ rather than ‘react’
  • You have excellent communication skills in English
  • You have the ability to communicate solutions clearly and effectively both orally and in writing
  • You are able to commit and deliver work based on well-established priorities
  • You are able to sell and present ideas
  • You are structured
  • Must stay calm under pressure – take decisions and support them



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.