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Blue Lane Customer Service Coordinator in Torrance, California at Phenomenex

Date Posted: 4/9/2019

Job Snapshot

Job Description

Job ID: PHE000685

About Us

Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers in industrial, clinical, government and academic laboratories. From drug discovery and pharmaceutical development to food safety and environmental analysis, Phenomenex chromatography products, technical services and chemical reference standards accelerate science and help researchers improve global health and well-being. 

Selected by the Wall Street Journal as an "Exceptional Workplace," Phenomenex is defined by its passionate people, dynamic culture and distinctive ingenuity. These common characteristics unify the Phenomenex companies worldwide behind our mission "to promote the growth, prosperity and well-being of those we serve - our customers, our employees, and humanity.


Description

GENERAL SUMMARY:
The Blue Lane Coordinator is responsible for providing exceptional concierge service to our Blue lane internal and external customers.

DUTIES AND RESPONSIBILITIES:
1. Understanding the functionalities of an ERP system
2. Process blue lane sales orders/RMA’s with attention to detail with a high percentage of accuracy.
3. Proactively address lead times for items not in stock to give the most accurate available date
4. Expedite items through the process to meet/exceed customer expectations
5. Answer customer inquires professionally and in a timely manner both written and verbal
6. Create production orders for expedited/batch requests
7. Create a direct delivery order for sourced items
8. Provide Blue lane sale team with report analysis (i.e. OTD, quality issues, inventory levels with qty, cost etc.)
9. Manage inventory levels for all CIW/SOW for blue lane customers
10. Support the Blue Lane Sales team
11. Process Blue lane change orders
12. Maintain the customer table
13. Drive on-time delivery target for all Blue Lane customers
14. Take lead on process improvement projects
15. Take ownership of customer issues and follow problems through to resolution using DBS tools
16. Any other responsibilities as assigned by the manager

Job Requirements



Qualifications

KNOWLEDGE, SKILLS AND EXPERIENCE:
• High School Diploma or equivalent (GED) required
• Attention to detail with high percentage of accuracy
• Requires analytical thinking and presenting ideas
• Experience in Microsoft office and Database management
• Knowledge of an ERP system (AX preferred)
• Requires analytical thinking and presenting ideas
• Use sound judgement and reasoning
• 3 years of Customer Service experience


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.