Associate Specialist Technical Customer Support in Miami, Florida at Beckman Coulter Diagnostics

Date Posted: 3/9/2018

Job Snapshot

Job Description

Job ID: BEC009234

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.

Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at

Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



 Primary Duties and Responsibilities:

•Fielding Customer Calls to Facilitate 24/7 Support Function.

•Through telephone and electronic (i.e. email) technology provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base.

•Measured on ability to work efficiently and resolve customer issues using the most cost effective solution.

•Triage general inquires across other Beckman Coulter functions.

•Assign calls to field service when unable to resolve over the phone.

•Utilize remote diagnostics to proactively monitor instruments against potential issues.


•Collect and analyze data and classify complaints according to FDA requirements

•Capture and document all aspects of the customer interactions/issues into Oracle database.

•Adhering to and working within defined procedures and practices to determine appropriate actions

•Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu.

•The position will be for a Midnight shift, 1:00AM to 09:30 AM, Saturday and Sunday with three days during the week. Also, holiday rotations and assist back filling vacation request for other shifts.

Job Requirements


Required Qualifications: 
Associates Degree in (biology, clinical lab science, biomedical engineering, electrical engineering, chemistry)
0-2 years’ previous customer service experience
Demonstrated critical thinking and problem solving skills
Demonstrated ability to investigate issues through to root cause
Preferred Experience:
Bachelor’s degree in (biology, clinical lab science, biomedical engineering, electrical engineering, chemistry)
Previous troubleshooting experience on electromechanical instrumentation
Previous experience in a medical technology call center or experience in a medical laboratory
Experience with an ERP/CRM system preferably Oracle


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.