Application Workflow Specialist - Applied Microscopy in Nationwide United Kingdom at Leica Microsystems

Date Posted: 2/1/2018

Job Snapshot

Job Description

Job ID: IND000279

About Us

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise. 

Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.

Leica Microsystems has five manufacturing facilities in four countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.


Description

The Application Workflow Specialist UK, Ireland & Nordics holds the responsibility for supporting the area of Technical, Scientific and Application requests requiring advanced knowledge and expertise.

Responsibilities include:

Customer Support:
• Deliver best in class application support to help sales team during the evaluation of the project, demonstration of equipment and application training to ensure customer satisfaction.
• Follow-up and development of current Leica accounts (pre-sales demonstrations, creation/recognition of needs, presentation of Leica solutions [evaluations], resolution of customer concerns, negotiation of technical and financial solutions and closing).
• Provide Application Related after sales support and proactively contribute to the escalation of customer problems to Service, Sales, Customer Service as required
• Follow-up the post sales requirements ensuring that the customer experience meets or exceeds Leica’s expectations.

Sales Support:
• Technical and Application support (pre-sales, demonstrations/evaluations and post-sales) to the Sales Representatives to support complex inquires which cannot be addressed by Leica Sales Representatives or Third Party Channel Partners.
• Support Sales in pre-sales activities aimed at Creating Sales Opportunities: Exhibitions, Symposiums, webinars, Pre-sales demonstration and Product/Solution presentation.
• Support Sales in Win rate increase throughout the opportunities sales cycle: understanding customer needs, presenting and evaluating solutions, resolution of concerns and final technical negotiation. Support Sales Reps and Channel Partners in building appropriate configurations and solutions that meet customer needs and internal standards.
• Keep Sales Representatives up to date on our products, solutions and applications by providing continuous training. Assist them in pre and post sales application support. Do co-demonstrations of the most complex products in the portfolio.

Business Support:
• Proactively contribute to the Company’s ideation projects by contributing to and supporting information required from the Regional Team aimed at developing new products and solutions.



The position requires extensive travel within the assigned region.

Job Requirements



Qualifications

Requirements:

Ability to plan own work and work unsupervised

Team leadership, ability to create and drive effective team working

Ability and willingness to travel

Strong written and verbal communication and interpersonal skills

Sales experience

Familiarity with standard IT tools (Windows, MS Office)

SAP knowledge

Understanding of importance of standardised processes

Product market awareness

Deliver tough messages

Continuous Improvement: actual status quo is never good enough. Familiar with implementing change

Proven ability to drive customer satisfaction

Knowledge outside the direct area of Applied Microscopy (e.g. Widefield, CLSM, SM)



Professional Experience:

5 years’ experience in the field of microscopy or other analytical techniques based on imaging. Additional knowledge on other analytical technics (spectroscopy) will be welcomed. Demonstrated success providing technical support on complex products and experience in a B to B sales environment

Skilled in Computer science at user level (internal work) and advanced OS level (you should be familiar with Windows, be able to configure a network, solve classical problems related with missing files / configuration etc.)

Sales experience involving sales of high technology industrial microscopy products through direct sales and/or regional distributors is required

Modern sales methods

Working in an international environment and matrix organisation


Minimum Education:

Scientific, Engineering, or related bachelor degree

Fluent written and verbal English language


Desirable:  Bachelor Degree in metallography, material science or similar subjects with quantitative and qualitative knowledge of the materials and the main techniques to evaluate them


Danaher Corporation Overview

Our parent company, the Danaher Corporation is one of the most remarkable success stories in the Fortune 500. In addition to Leica, Danaher owns some of the world’s leading industrial brands - products that span the most demanding applications in the world. Currently over 50 companies and 60,000 employees around the globe are working together challenging each other to take this success even further. Our joint quest does not only increase chance of success, it also fosters an environment in which a global career path is encouraged and limited only by your talent, capacity and ambitions.