Application Support Manager in Gurgaon, India at SCIEX

Date Posted: 8/16/2019

Job Snapshot

Job Description

Job ID: SCI003221

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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  • Design and execute the application support strategy for the assigned segment in line with the business model
  • Work closely with Sales and Marketing to plan and conduct training courses and workshops for current and potential customers
  • Ensure customer satisfaction through development of LC MS based analytical methods, troubleshooting and telephonic/web based technical support to users
  • Design and conduct research experiments to ensure that quality mass spectrometry data is generated to support the pre-sales activities for SCIEX mass spectrometers
  • Prepare and deliver technical presentations, product demonstrations, data presentation at scientific conferences and technical write-ups
  • Ensure that the team is maximizing instrument usage to meet productivity targets and contribute to win rate
  • Participate in conduct and delivery of regular trainings/refreshers for sales and service teams
  • Deliver quality support to users to ensure customer satisfaction leading to development, nurturing and retention of key customer base
  • Coach junior members of the team with ongoing feedback
  • Provide strategic competitive information and updates on ongoing trends in the vertical segment
  • Create and monitor development plans of direct reports
  • Participate in regional/global forums of SCIEX and Danaher related to the assigned market segment
  • Establish a strong team by grooming successors within the segment
  • Generate IP for the organisation based on research done on SCIEX instruments
  • Support the smooth running of the Demo Lab in the Centre of Excellence

Job Requirements


  • Doctorate/Post Doc in Analytical Chemistry/LifeSciences/Pharma
  • 10-12 years of relevant experience in Lifesciences or related industry

•         In-depth understanding of analytical techniques in research, specific to mass spectrometry

•         He/she should have hands on experience related to instrument and sample preparation techniques related to Mass Spec, HPLC, GC, LCMS etc

  • Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable
  • Excellent communication skills (written and oral); Strong presentation skills
  • Leadership skills; Experience and ability to build relationships, influence people; good negotiation and interpersonal skills
  • Analytical thinking
  • Demonstrated experience of being a team player
  • Good command over the English Language
  • Proficiency in MS-Office
  • Flexibility to travel frequently at short notice

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.