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Application Engineer - Oceania in Melbourne, Australia at Esko

Date Posted: 12/2/2018

Job Snapshot

Job Description

Job ID: ESK002982

About Us

Esko Artwork is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With Headquarters in Gent - Belgium, EskoArtwork employs around 1,200 people worldwide. Its global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan.

Description

Your position:

This position is part of Esko's application support team for Oceania and is required to cater the increasing demand in Application/Software support in Oceania.


Your responsibilities:

  •  Installation and configuration of Esko Software Solutions – primarily on ArtiosCAD and Esko Prepress Software
  • Integration of Esko ArtiosCAD & Prepress software solutions into customers’ existing workflow

        System setup and configuration

        Define and setup workflows

  • Provide post-sales application training to customers and dealers (post sale support will include both onsite and remote)

  • Provide ongoing ArtiosCAD & prepress software product and technical support to customers

  • Contribute to product knowledge

  • Liaising with global support regarding escalations

  • Being responsible for handling the case from the initial issue through to final resolution

  • Compiling reports regarding product problems

  • Researching technical issues

  • Keeping your own knowledge up to date by attending courses and self-study.

  • You keep track of reporting, this includes:
    - Training reports
    - Service reports (via ServiceMax)
    - Expenses
    - Customer Surveys

  • Reporting sales leads

Job Requirements



Qualifications

Your profile :
Must
  • 2-3 years of experience in printing & packaging industry
  • Diploma/ Bachelor in Printing technology or Graphic Arts or equivalent
  • Preferably 1-2 years experience of working on Application software to prepress, preproduction or graphic arts industry
  • Excellent Communication skills.
  • Customer Focus
  • Willingness to Travel with Australia
  • Presales and industry experience in Printing domain 
Desirable
  • Knowledge of Esko products and relevant external third party software is a plus
Competencies:
  • Customer Focus
  • Communication skills


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

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