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Analista Técnico de Suporte in Joinville, Brazil at KaVo Kerr

Date Posted: 4/12/2019

Job Snapshot

Job Description

Job ID: KAV003980

About Us

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.



Description

•         Handle all technical support issues from customers and/or installers/trainers of dental X-ray equipment including:
o   logging in issue
o   assigning task
o   ensuring replacement parts/equipment is sent to the customer and/or installer/trainer
o   Follow up to ensure closure of issue
o   Providing reports to management
•         Provide customer support by phone, including training, troubleshooting, service, and quality assurance.
•         Train customer (staff and doctors) of all necessary steps to use the dental X-ray equipment
•         Update existing dental X-ray equipment software, firmware and/or hardware remotely and/or on site
•         Assist with the development of product specifications and associated drawings and documentations related to dental X-ray equipment installation
•         Review engineering change requests related to equipment installation
•         Make recommendations to design changes that may result in reduced cost of equipment installation
•         Participate in installation design and test analysis
•         Performs other duties and task as assigned by their supervisor/manager

Job Requirements



Qualifications

Education Requirements: AS in Engineering or equivalent and/or 5 year's experience
Experience: 5 years or more in a related dental or medial X-ray equipment manufacturer field
Computer Skills:
  • Proficient in the use of a computer, Word and Excel knowledge required.
  • Understanding of computer operating system, file structure, network setup, etc. required.
Other Requirements:
•         Strong Interpersonal and Communicative Skills
•         Strong Problem Solving Skills
  • Electronics and mechanical troubleshooting/repairing skills
  • Technically Inclined
  • Knowledge of X-Rays a plus
  • Self-oriented, self-organized, and able to work with minimum supervision


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.