Advanced Specialist Technical Customer Support in Brea, California at Beckman Coulter Diagnostics

Date Posted: 4/2/2018

Job Snapshot

Job Description

Job ID: BEC010069

About Us

At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates’ careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.



We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.



Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences. 


Description

Senior Specialist Customer Technical Support 

Essential Functions:

  • Responds to customer calls to provide technical support for Beckman Coulter Informatics and middleware systems (Remisol, DxONE)
  • Primary expectation for the incumbent includes troubleshooting with customers and company staff to distinguish between hardware, software, and interface connection issues to resolve over the phone or dispatch the appropriate resource.
  • Collects and analyzes data to enhance customer satisfaction
  • Classifies customer complaint information according to FDA requirement before forwarding it for resolution.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Developing and tracking technical training projects
  • Timely completion and adherence to policies and procedures relating to department and company training requirements.
  • The incumbent will work closely with team members to ensure timely response to customer demands. 

Job Requirements



Qualifications

Basic Qualifications:

  • Associates in Biomed or medical field
  • 5 plus years’ experience in MS Office Suite
  • 3 plus years’ experience in clinical IT or Laboratory

Preferred qualifications:  

  • Bachelor of Science (Biology, Clinical Lab Science, Chemistry,)
  • Clinical or hospital laboratory experience.
  • Previous customer service experience
  • Middleware and/or Laboratory information system knowledge or experience
  • Hematology and/or Chemistry experience.  

BECKRSR 
BECKRSR


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.



At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.