Technical Support Specialist in Manchester, United Kingdom at Hach

Date Posted: 6/12/2019

Job Snapshot

Job Description

Job ID: HAC006884

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensuring water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use solutions.

WATER QUALITY GROUP

Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



Description

PURPOSE OF POSITION:

Based in our Manchester Head Office, the Primary role of this position is to provide technical support and assistance to customers and the external sales team on all Hach instruments. Develop and support Lab and Process Customer Workshops and Lunch and Learns within UK and Ireland on a number of key Environmental/Water Topics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provide technical and sales information to external customers by telephone
  • Drive technical training seminars for customers and internal/external staff through presentations, technical solution solving and application support
  • Work closely with external sales team passing on technical and sales information
  • Attend exhibitions where required
  • Visit customer sites to aid in trouble shooting of customer issues
  • Providing technical input on quotes & tenders
  • Adding content to Global Knowledge Base
  • Other duties covering requirements as necessary
RELATIONSHIPS:

The Technical Support Specialist Reports directly to the Business Support Manager UK & Ireland. 

Internal Relationships: 
  • Sales Managers
  • Service Manager & Regional Engineers
  • Application Development Team
  • Customer Support/Admin Staff
  • Marketing Manager
  • Sales Director
  • EU Product Specialists
External Relationships:
  • Customers, Contractors, Resellers, OEMs and Product End Users
MEASURES OF PERFORMANCE:
  • Rapid and efficient resolution of technical queries – measured by OTD in Ticketing System
  • Number of Workshops/Lunch & Learns (both on-site at Manchester and External where required)
  • Efficient turnaround of bids with a goal of meeting customer specifications.
  • Overall growth of domestic sales.  

Job Requirements



Qualifications

  • 2 + years experience in environmental/water industry, with application knowledge of photometry, electro chemistry and colorimetric analysis

  • Educated to degree level or equivalent in chemistry or an environmentally related subject.

  • Ability to respond to customer queries and provide follow-up to customers and external sales team.

  • Must have the ability to make sound customer related decisions and respond quickly to the needs of the customer.

  • Must have good computer skills (Microsoft Office, order entry system, etc.).

PERSONAL TRAIT PROFILE:

  • Professional phone manner

  • Superior verbal, written, and listening communication skills.

  • Strong presentation skills

  • Motivated

  • Calm under pressure

  • Sales orientation 

  • Must be able to work effectively in a team environment.

  • Lives the “continuous improvement” philosophy; develops and adopts new ideas and concepts

  • A strong technical aptitude with the ability to communicate technical information 

  • Confident

  • Ability to influence others

  • Must have superior organizational skills be able to handle multiple tasks.

OUR OFFER:

  • An exciting and challenging position in a growing team and growing market of water in one of the most successful global technology and science company  

  • Great platform for personal and professional development 

  • Continuous improvement with  Danaher Business System (DBS)

  • Product and turnover responsibility and cooperation on local, regional and global level



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.