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Technical Specialist Customer Service LogON in Cologne, Germany at Nobel Biocare

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: NOB002741

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


For the location Pforzheim, we are looking for a technical customer service specialist who is able to provide top notch technical product expertise to our customers. Your job is to assure all of our products are properly understood by the customer, be there for technical questions and ensure this information is passed on in an accurate and timely manner. 

Be a part of a brand new dental start-up's success story!

Key tasks 

  • Responsible for receiving customer orders and customer service requests by mail, e-mail or phone
  • Perform the clerical processing operations needed for completion of orders or customer requests
  • Act as the company gatekeeper and first point of contact for customers
  • Know customer needs and be the voice of customer in the management team
  • Ensure excellent customer service, processes and services
  • Lead projects to drive and continuously improve customer experience
  • Work closely with commercial leaders to shape customer experience and implement state of the art tools and processes for our customers
  • Deal with complaints, communicate new products
  • Deal with difficult or sensitive enquiries
  • Plan resources for customer service ensuring customer needs are met
  • Secure excellent delivery, keeping in mind time sensitive nature of responsibilities as well as budget

Job Requirements


Critical Knowledge and Qualifications: 

  • Product Knowledge from dental industry
  • Customer service knowledge - like order handling, credit note handling, returns
  • In-depth knowledge of customer service principles and practices)
  • Proficiency in CRM systems
  • Proficiency in MS Office applications
  • Dental technician background or similar
Critical Skills/technical know-how: 

  • Excellent customer relationship skills
  • Excellent communication skills
  • Problem solving
  • Team spirit
  • Organization and structured approach
  • High level of motivation and commitment to achieve great results
  • High level of accountability and self organizing skills
  • Fluent German and business English skills

Critical Experience:

  • Experience in Customer Service role (preferably within dental/medtech industry),
  • Experience in technical dental environment e.g. dental laboratory or practice
  • Customer orientation and ability to adapt/respond to different types of characters
  • Experience in resolving technical product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ability to multi-task, prioritize and manage time effectively

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.