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Technical Customer Support Engineer (m/f/d) in Munich, Germany at Beckman Coulter Diagnostics

Date Posted: 1/10/2019

Job Snapshot

Job Description

Job ID: BEC012921

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


  • Tech Support lead on New Product Development Projects.
  • Drives assigned project actions in cooperation with the Project team and Tech Support colleagues.
  • Enhance current system tools and documentation and develop the expertise to deploy to effectively install, configure and support designed with best practices currently known and developed as part of the project.
  • Integrates research, information and trends into solutions to prevent and/or identify and/or solve complex issues; takes a new perspective on existing solutions.
  • Meet quality and regulatory requirements and establish policies and procedures.
  • Works independent on solutions of assigned complex issues based on the analysis of multiple sources of information.
  • Develops, prepares, organizes, and deliver technical product trainings for personnel of our partners and customers, including development/preparation and/or review of necessary training documentation and/or sign off next level Service/Training Center Experts/Trainer.
  • Provide system support to commercial teams and effectively communicate best practices to ensure customer satisfaction.

Job Requirements


  • Bachelor`s degree in field with 5+ and/or Master degree with 3+ and/or Proven Technical education with at least 10+ years related experience in a technical environment.
  • Experience on leading/managing complex issues and projects with minimal guidance.
  • Experience working in a multi-national environment.
  • Capabilities of team work, within the group of specialists as well as in cross functional groups.
  • Provision of excellent internal and external customer satisfaction.
  • Strong interpersonal and communication skills.
  • Fluent English skills in speaking and writing.
  • Workflow and IT competency (e.g. Operation Systems, Application Software, Middleware Software and LIS Systems).

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.


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