Technical Assistance Center Specialist (m,f,d) in Nanterre, France at Leica Biosystems

Date Posted: 10/18/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/18/2019

Job Description

Job ID: LEI005472

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

  • Receive requests for field service jobs to be created, part ordering, creation of purchase orders, service order changes, and adjustments.
  • Create ‘Mobile Service’ Jobs from Field Service Engineers (FSE) requests and notifications for an onsite visit after FSE confirmation email.
  • Routing of applications, service requests and cancellations to correct channels.
  • Achieve and maintain rapport with customers in order to update them of the job status and give them the best possible service in all types of media interactions
  • Use SAP to retrieve customer information, stock status information, the status of service orders and to make changes as required
  • Monitor outstanding purchase orders from BU’s and third parties
  • Maintain stock and part revision changes.
  • Work closely with BU (s) and track it tools in order to get delivery information of scheduled parts
  • Co-ordinate return of equipment for repair to BU’s and closing of jobs in order to issue invoices to our customers
  • Work with BU’s in order to process warranty invoices


Job Requirements



Qualifications

  • Ability to plan own work and work unsupervised
  • Must be a Team Player
  • Works with integrity and understands compliance requirements
  • A knowledge of SAP order processing
  • Fluency in English and Strong communications skills
  • Attention to detail
  • Able to use own initiative
  • Continuous Improvement, Don’t accept the status quo
  • Quality: proven ability to drive customer satisfaction
  • Sales, ability to sell and promote service contracts/products
  • Financial skills, understanding of basic finance and service profit/loss
  • Familiarity with standard IT tools
  • Understanding of importance of standardized processes
  • Product market awareness
  • Basic Technical Product Knowledge

To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.