Support Specialist - SFDC in Grand Rapids, Michigan at X-Rite, Incorporated

Date Posted: 7/6/2019

Job Snapshot

Job Description

Job ID: X-R001107

About Us

Here at X-Rite, we recognize that great color portrays great quality. And that your business' success hinges on the consistent and accurate production of this color. By blending the art and science of color, we help your business achieve the highest level of color integrity so your product - and your customer's product -comes out ahead.


X-Rite/Pantone, a Danaher company, named one of the “Best & Brightest Companies to Work”, is seeking a SFDC Support Specialist to join our team in Grand Rapids, Michigan. Reporting to our Regional Marketing Senior Manager, the main purpose of this position is to provide administrative and technical support of worldwide for X-Rite Pantone.

The Opportunity:

  • Administrative and technical support of Salesforce in collaboration with X-Rite’s Salesforce Administrators.
  • Administrative and technical support of Marketing Project and Component Daily Management in, including but not limited to, managing lists of campaign members, importing external lists and tracking marketing/lead lifecycle (includes ExactTarget SF APP exchange email distribution at this time).
  • Administrative and technical support of Inside
  • Work with and discuss with X-Rite’s Administrators on topics such as new product releases, best practices and business process definition to assist Administrators in the development new CRM training materials and programs.
  • Work with X-Rite’s Administrators to review and adjust CRM training programs to ensure relevant, accurate and up to date information is always presented.
  • Responsible for the daily management of data quality to improve/reduce integrity issues, including but not limited to, manual intervention and merging records.
  • Participation in administrative support queue for internal support routing and case resolution of X-Rite users.
  • Administration and technical support of Marketing Cloud, including but not limited to, setting up new users, scheduling and sending marketing created email sends, and troubleshooting technical issues with application.
  • Collaborate with X-Rite’s Administrators for continuous improvement user experience.
  • #LI-DH1

    Job Requirements


    The ideal candidate will possess:

    • Associates degree or higher
    • 2 or more years demonstrated user experience with online CRM system and data management experience
    • Excellent written and verbal skills in English. Ability to speak with and present to individuals and to groups of employees (located in multiple international locations).
    • Demonstrated ability to multi-task and prioritize
    • Demonstrated excellent organizational skills with heavy attention to details
    • Demonstrated ability to work independently

    Here's what X-Rite Pantone will offer you:

    Benefits galore. Comprehensive benefits package, wellness program, paid parental leave, 401(k) options, profit sharing program, casual dress code, on-site yoga classes and more!
    • Work/Life balance. A rich Vacation/PTO package and 13 PAID holidays! 
    • A great culture. One where the best team wins. You’ll love working with our team in a fast-paced, collaborative and continuous improvement environment. 
    • Opportunities for growth. At X-Rite, we value employee growth. As an associate of X-Rite/Pantone there are many opportunities to grow professionally and personally through training, mentoring/coaching and additional job responsibilities. As part of Danaher, you can grow your career across five high-impact industries, six continents and more than 20 global operating companies – we are committed to hiring from within, wherever possible, and supporting your mobility. 
    • The chance to give back to our community.
    • Work for an organization that is dedicated to building and sustaining a truly diverse and inclusive culture. Join us on our D&I journey.

    Danaher Corporation Overview

    Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
    At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
    Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.