Service QC / Quality Control Analyst in High Wycombe, United Kingdom at Beckman Coulter Diagnostics

Date Posted: 9/5/2019

Job Snapshot

Job Description

Job ID: BEC015849

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

Beckman Coulter Diagnostics

Service Quality Control Analyst

Location: Office based - High Wycombe


PURPOSE OF POSITION

The Service QC Analyst position within the Global Service team provides a critical contribution to the overall quality and regulatory compliance of globally distributed field service teams.  More specifically they will review, evaluate, and record activities and findings as part of an ongoing global field service quality control process.  This position will follow established procedures to complete reviews and maintain records to identify levels of compliance against expected targets and standards of service documents.  Direct communication and collaboration with distributed service teams will be fundamental to the success of this role.  The ability to follow up effectively will be necessary and both data analysis and problem-solving skills are essential to identify and countermeasure common failure issues.  Robust documentation and strict adherence to approved procedures are fundamental in the highly regulated work environment.

KEY RESPONSIBLITIES

• Work closely with a variety of people across the organisation such as Customer Technical Specialists, Field Service & Application Engineers, and service leadership personnel to facilitate an organization which meets/exceeds all service documentation compliance targets.
• Evaluate documentation of service records against expected standards across a complex product portfolio.
• Gain and utilise basic product technical awareness to facilitate informed evaluation of technical steps taken as evidenced within the service records being reviewed.
• Understand and utilise service workflows and procedures to identify accountable groups and individuals when gaps are found.
• Initiate remediation of service records and/or generate customer complaints when gaps are revealed.
• Utilise MS Excel analytics to provide service leadership with reporting as well as trending of failures including recommendations for improvement.
• Communicate with Customer Technical Specialists, Field Service & Application Engineers to gather more data when needed.
• Provide input into associated procedural edits to enable further improvements and streamlining as appropriate.
• Complete all needed records in a timely and accurate manner within the service management and documentation systems.
• Provide specific question response and additional support as required for internal and external audit.
• Participate in problem solving teams as needed.
• Contribute to CAPA teams when needed to ensure timeliness of needed improvements
• Perform weekly / monthly monitoring reporting as determined with clear indications of performance level to target.
• Develop and deliver MS Power Point presentations to key stakeholders and/or the local service teams on levels of compliance as well as areas of success and known performance gaps.
• Complete all needed records in a timely and accurate manner

Job Requirements



Qualifications

REQUIREMENTS FOR THE POSITION

  • Experience in either service or quality environment.

  • Understanding of customers and laboratory practices and standards in the highly regulated diagnostic (IVD) market. 

  • Experience working in clinical laboratory diagnostic environment is an advantage

  • Attention to detail and analytical problem-solving abilities with decision-making skills.

  • Excellent time management, organizational and interpersonal skills.

  • Able to work independently and in a team environment as well as in cross functional groups.

  • Strive for service excellence as well as internal and external customer satisfaction.

  • DBS or Lean system experience would be advantageous.

  • Verbal and written English communication and organizational skills. Other languages would be beneficial.

  • Proficient computer skills in Microsoft applications, especially MS Office, Excel and cloud-based solutions



Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.