Service Portfolio Development Manager in Darmstadt, Germany at SCIEX

Date Posted: 7/31/2019

Job Snapshot

Job Description

Job ID: SCI003422

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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The Service Portfolio Development Manager has overall service commercial business responsibility for customer instrument life cycle. He/She is responsible for developing and ensuring success of new, differentiating, innovative service products for the repair, aftermarket and professional service business whilst maximizing the revenue from the existing service products.  This commercially focused position involves close interaction with development leads, product architects, regional service market development managers and key customers.

Primary Responsibilities

  • Define the instrument life cycle service strategy and create strategic service product roadmaps
  • Identify, prioritize, design and manage the delivery of commercial projects based on impact to overall service business
  • Develop and champion service requirements and justifications for new service products and service offerings coupled to LCMS hardware with particular focus on customer workflow solutions
  • Lead, project manage the development and launch of service product solution
  • Sets and maintains pricing, manages/improves profit margins for service products
  • Maintain a status dashboard for all portfolio product funnel and launch management

Secondary Responsibilities


  • Provides training and expert advice to service sales, service management, customers and other field employees on Service products as required
  • Reviews Price erosion analysis (erosion/gain and new pricing) and works with regions to improve the pricing
  • Identify product/customer references for industry and customer referrals
  • Develop product positioning and value statements for all market, buyers and for new service products

Additional Requirements:

  • Job duties are performed in various global field locations, generally within assigned territory, including customer laboratories and offices.
  • Approximately 20% Domestic and International travel commitment required
  • Appropriate safety precautions are required in designated areas, laboratories, and customer sites.

Job Requirements


Job Skills

  • Demonstrated ability in developing and  planning of go to market strategies and  strategic thinking
  • Strong analytical skills to assess and prioritize service and market needs
  • Effective communicator with ability to influence people directly and remotely
  • Clear thinker with experience in product positioning, market sizing, segmentation and analysis

Job Knowledge

  • Extensive knowledge of mass spectrometry technology and market place
  • In depth knowledge of service business
  • Project Management and strategic planning
  • High level computer knowledge

Additional Job Abilities

  • Requires the ability to perform independently and as part of a team
  • Must be able to travel globally
  • Ability to instill customer satisfaction that is recognizable and valuable to the customer

  • Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering, Marketing or equivalent experience
  • Requires at least  2-3 years of experience in the analytical  instrumentation  field  preferably in  Mass Spectrometry
  • Experience in direct sales, product development, strategic planning, and implementation preferred.
  • Marketing background a plus

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.