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Service Engineer in Alpharetta, Georgia at KaVo Kerr

Date Posted: 12/2/2018

Job Snapshot

Job Description

Job ID: KAV003208

About Us

KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community.  KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential.  KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments.


Description

The primary function of the Service Engineer is to be the subject matter expert in the support, structure, and documentation of KaVo Equipment for Customer Care. This position will be the liaison between the Service BU and R&D Engineering, Product Management, Technical Documentation, and Operations teams. They will create the proper customer experience and manage product and legacy transitions for Customer Care. The Service Engineer will represent Customer Care as the primary resource for New Product Development projects, quality and sustaining engineering projects, technical document requests, engineering change orders, and service part updates.
Essential Duties and Responsibilities:
  • Represent Customer Care and be the Voice of the Customer on New Product Development.
  • Maintain and improve technical documentation used by the Service BU.
  • Drive engineering change orders from submission through completion for Service projects.
  • Work on continuous improvement projects.
  • Work with product management to determine and execute the proper service kits and spare parts available for sale.
  • Train technical support on product changes as needed.
  • Support end of life legacy projects through documentation and execution.
  • Plan, scope, and execute tasks through project management skills.
  • Design the customer experience and implement sustainable processes to achieve that experience.
  • Partner with customer care leadership to disseminate design or service improvement notifications to affect internal and external stakeholders.
  • Collect data on assigned product platform and provide service reports to management.

Job Requirements



Qualifications

Minimum Requirements:
  • Bachelors degree in engineering or related discipline required
  • 3+ years’ experience launching new products required.
  • 3+ years’ experience with KPI and reporting results
  • 25% travel 
Preferred Qualifications:
  • Dental industry experience.
  • Technical Support and Field Service Delivery experience.
  • Working knowledge of CRM
  • Working knowledge of SAP

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #144 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.