Service Coordinator - Middle East in Dhahran, Saudi Arabia at Pall

Date Posted: 11/9/2019

Job Snapshot

Job Description

Job ID: SHA001029

About Us

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation.   As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here.  Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet.  At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us! 


We are currently seeking a Service Coordinator- Middle East to support our growing business.

Position Objective: 

We are looking for a proactive & enthusiatic Service Coordinator to join the service team in our Saudi Arabia office. As a Service Coordinator you will be the main interface within the Service Department. This will include liasing with our Freight Forwarders, the Customer Service team, Accounts Payables and Receivables teams, Procurement (creating Purchase Requisition and following up with Vendors to ensure OTD), and some direct customers. You will oversee the forecasts and deal with any backlogs, raising urgent requests to the Field Service manager/Engineer. You will ensure the engineer is aware of completion dates, and the documents needed to enable on time invoicing.  Within this role you will be involved in data analysing and eventually become the SAP system expert.

Role and Duties:

Assisting the Service Manager in the day to day running of the Service group. These activities include but are not limited to:

  • Tracking and managing the services orders and forwarding them as appropriate.
  • Reporting on the progress of the sales values including invoicing.
  • Coordinating the asset tracking, readiness and movement
  • Obtaining complementary data for quotation purposes and assisting in tracking service proposals
  • Managing all data related to Service department KPI’s / Orders / Shipments, visually illustrating the data, and problem solving when needed.
  • Providing office based support to service engineers working remotely
  • Attending regular reviews for service feedback.
  • Processing enquiries for aftermarket spare parts and services
  • Working directly with the Service Manager to establish and / or maintain aftermarket service procedures.
  • Responsible for the entry of Purchase Requisition, liaising with the Procurement department for all Service purchases
  • Management of the logistics and tracking the progress of works

Job Requirements


Basic Qualifications: 

  • Experience within an Administrative or Customer Service position working for a multi-national manufacturing/ Oil & Gas organisation.

  • Knowledge of an ERP system preferably SAP

  • Previous work experience within logistics is desirable

  • Strong communication skills in English & Arabic

  • Able to use own initiative & eagerness to learn

Interested? Join the PALL Team!

If you would like to explore this exciting opportunity further and find out more about our competitive salary package, please do not hesitate to contact us!

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


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