Service Center Engineer - Onsite - Lovelad, CO in Loveland, Colorado at Beckman Coulter Life Sciences

Date Posted: 10/25/2019

Job Snapshot

Job Description

Job ID: BEC016285

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

The Service Center Engineer (SCE) position is responsible for daily service support of existing customer base.  The engineer also supports sales growth, service growth and customer satisfaction. Service Center Engineers are responsible for but not limited to: Repair, Calibration, Instrument Qualifications, Shipping & Receiving, Mentoring, Customer training and maintenance of Beckman Coulter equipment at our Service Center sites.  Duties will also include writing Service & Calibration reports, answering & returning customer telephone calls and providing Technical Support.

Customer Satisfaction

  • Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Instrument Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. 
  • A clear advocate for the customer (internal and external) and a steward for the company
  • Call Closure ‐Using our computerized system, a SCE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
  • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
  • Excellent follow‐up skills to insure we exceed customer expectations.

Job Requirements



Qualifications

  • Strong oral and written communication and listening skills
  • Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
  • Managing Call Escalations ‐ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
  • Ability to support sales initiatives through lead generation to RSM’s.
  • Achieve annual revenue targets.
  • Manage individual expenses with on time monthly submission of expenses, with receipt.
  • Submission of weekly time card via ADP by end of business day on Friday
  • Able to effectively communicate Service agreement offerings on both existing and new equipment.
  • Leads by example to develop a robust continuous improvement culture
  • Assumes accountability around daily management and monthly KPI’s
  • Aggressively seeks out opportunities for improvement
  • Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements
  • Value Selling ‐add value to our service offerings. 
  • A SCE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. additional or new equipment leads, service on non‐agreement instruments, etc.).
  • Drive substantial new equipment lead generation from Service to aid Sales growth 
  • Partner with sales to support current sales initiatives to drive growth
  • .

    Required:

    • High School Degree
    • 2+ years of technical experience with electrical/electromechanical repair 
    • Self-motivated and able to work with little supervision
    • Strong deductive reasoning and problem‐solving skills
    • Computer skills with Excel and Outlook
    • Strong interpersonal and communication skill

    Preferred:

    • Associates Degree in Mechanical, Electrical, or Biological field or Military equivalent 
    • 2+ years of prior field service experience with Particle Counters is preferred


    Diversity & Inclusion
    At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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