Senior IT Support Analyst in Singapore, Singapore at SCIEX

Date Posted: 9/10/2019

Job Snapshot

Job Description

Job ID: SCI003485

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

• Responsible for L2 technology support including troubleshooting of:
o Microsoft applications
o Windows 10
o Network issues
o Client platform relation problems, including PC, Printers and Peripherals
• As part of IT Operations team, provide daily operations and support tasks, including setup of laptops/desktops or servers, supporting company events.
• Follow established procedures to promptly respond to incident and service request, these can come in form of incoming phone calls, walk-up or web-submitted IT tickets
• Responsible for own IT tickets but also work together as a team to ensure IT tickets are closed on time in accordance with our SLAs and KPIs
• Proactively and reactively look for solutions to prevent problems from occurring
• Makes recommendation for procedures and standards to improve the quality and delivery of service to business
• Gather business requirements, scope, plan and execute by applying technology, policy and process to aid  business initiatives
• Work effectively and independently on assigned projects
• Review/Audit processes to ensure compliance to standard processes
• Participate/Lead in projects to improve processes and service delivery quality
• Draft Policy/Process documents to standardize operational processes in organization
• Able to source and manage service providers/vendors as needed
• Oversees IT-related asset purchases and related services at the regional level
• Ensure administrative support, asset management are maintained, traceability and tracking records are readiness for audit purposes
• Ready to mentor, coach and lead the junior ITSM team to have the right mindset, increase the knowledge and work performance
• Ensure compliance of operations within area of concern with all relevant EHS regulatory requirement and SCIEX safety policies, procedures and guidelines
• Other duties/ad hoc tasks as assigned
• May require to travel on ad hoc schedule


Job Requirements


Education and/or Work Experience Requirements:
• Diploma/Bachelor’s degree in IT or IT-related discipline
• Strong knowledge in IT Support Operation or ITIL certification
• Strong technical skills, CCNA or MCSE certification is an advantage
• 5 years or more working experience in Regional operations support role
• Experience in US or European MNC environment is a plus
• Dynamic, creative, flexibility and vibrant personality
• Ability to think out of the box and apply creatively solutions
• Effective interpersonal skills essential to maintain good working relationship and empathy with technical and non-technical users
• Excellent written and spoken communication skills, including ability to produce user guides, diagrams and flowchart
• Process good presentation skills in IT and business solution
• Confident character with strong determination to learn new things
• Strong Initiatives to Drive Continuous Improvements
• Strong technical knowledge and skills in systems, infrastructure, security
• Hands-on on troubleshooting complex technical issues, installing and configuring network equipment, like:
o Cisco Router and Switches
o Cisco Voice
o Windows Server
o Linux and Netapp Storage is an advantage
• Ability to write simple scripts for automation (eg PowerShell, DOS script and etc...)
• Good team player mentality and ability to display leadership skills

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.