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Senior Customer Service Specialist (LogOn) in Cologne, Germany at Nobel Biocare

Date Posted: 1/21/2019

Job Snapshot

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Job Description

Job ID: NOB002867

About Us

Nobel Biocare is a world leader in the field of innovative implant-based dental restorations – from single-tooth to fully edentulous indications. Nobel Biocare offers you a great place to work by giving you the opportunity to grow and be recognized for your effort and achievements.


For the location Cologne, we are looking for a Senior Customer Service Specialist who is able to take on the responsibility of being the first point of contact for our customers. Being able to converse well, ensuring our products are understood and appreciated by our loyal customer base is just one of your many exciting tasks in this position. 

Be a part of a brand new dental start-up's success story!

Key tasks 

  • Responsible for receiving customer orders and customer service requests by mail, e-mail or phone
  • Perform the clerical processing operations needed for completion of orders or customer requests
  • Act as the company gatekeeper and first point of contact for customers
  • Know customer needs and be the voice of customer in the management team
  • Ensure excellent customer service, processes and services
  • Lead projects to drive and continuously improve customer experience
  • Work closely with commercial leaders to shape customer experience and implement state of the art tools and processes for our customers
  • Deal with complaints, communicate new products
  • Deal with difficult or sensitive enquiries
  • Plan resources for customer service ensuring customer needs are met
  • Secure excellent delivery, keeping in mind time sensitive nature of responsibilities as well as budget

Job Requirements


Critical Knowledge and Qualifications: 

  • Ideally you have previously gained hands-on experience in customer support for the dental industry (or similar technical customer service experience in B2B environment with complex products)
  • Customer service knowledge - like order handling, credit note handling, returns, clearing (accounts)
  • in-depth knowledge of customer service principles and practices)
  • proficiency in CRM systems
  • proficiency in MS Office applications

Critical Skills/technical know-how: 

  • Excellent customer relationship skills
  • Ability to understand technical, complex products and deal with customer inquiries regarding products after extensive training period 
  • Excellent communication skills
  • Problem solving


Danaher Corporation Overview

Danaher's Dental Platform is a $3B global business focused on all aspects of dental care.  With the intention to spin-off the Dental Platform to become its own public company in the second half of 2019, “Dental Co” will become one of the largest and most innovative dental companies in the world.  We are changing the face of dentistry with our differentiated portfolio of products designed to serve every dental professional’s need. It is our mission to make our dentist's work simpler and better connected so more patients are cared for in a shorter time. Our dental brands include traditional consumables and equipment (KaVo Kerr) and specialty products (Ormco and Nobel Biocare).