Senior Analyst Technical Customer Support in Miami, Florida at Beckman Coulter Diagnostics

Date Posted: 9/7/2019

Job Snapshot

Job Description

Job ID: BEC015836

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


The Senior Analyst Technical Customer Support assists with the initiation, design and development and leads the implementation of product improvements and changes.

Primary Responsibilities:
  • Supports product development by leading efforts to acquire technical information regarding product performance, competitive features and clinical / research requirements, supporting the product development process by ensuring Technical Support deliverables are met.
  • Creates product documentation, approves service procedures, provides guidance on service ability and performs service cost analysis. 
  • Creates training materials and presents training.
  • Develops a “systems” expertise on assigned products and directly assists Field Service Engineers globally on product performance issues. 
  • Analyzes data to identify trends and determine root causes using statistical methods.
  • Mentors global product specialists and defines appropriate training plans and practices.
  • Provides plans and schedules as needed to project and program management teams. Provides CORE team support to project teams and ensures on time completion of Technical Support deliverables to those projects.
  • Leads Technical Support teams and mentors Technical Support staff.
  • Performs experiments to troubleshoot product performance issues.
  • Leads in the preparation of Service Manuals and Update Documents.

Job Requirements


  • Bachelor’s degree in Engineering or related technical field with 5+ years experience OR Master’s degree in Engineering or related technical field with 3+ years experience OR Doctoral Engineering or related technical field with 0-2+ years experience.
  • Experience with data analysis and statistical analysis required
  • Experience in technical writing and documentation required
  • Previous experience in medical device industry with working knowledge of ISO 13485 desired
  • Proven leader with strong project management skills required.
  • Effective Communication - Gathers and develops understanding of information and ideas within the company using courtesy, tact and correct grammar. Discusses and presents subjects in a tactful manner. Communicates accurately with internal and external contacts.
  • Business Astuteness - Begins learning the company businesses and products and how own function impacts business results. Demonstrates a basic understanding of general business functions and their impact on the business.
  • Customer Focus - Learns customer business needs and takes action to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.
  • Focused Urgency - Displays initiative and a willingness to "get it done". Focuses energy on meeting key targets to achieve quality results. Creates action plans to achieve goals.
  • Analysis & Judgment - Uses logical methodology in analyses. Prioritizes assigned work assuring milestones are achieved.  Keeps management current via regular feedback and seeks guidance before taking action in non-routine matters.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.