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Sales Administrator in Redwood City, California at SCIEX

Date Posted: 1/8/2019

Job Snapshot

Job Description

Job ID: SCI002729

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at www.sciex.com.

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Description

The Sales Administrator is responsible for supporting North American Field Organization by providing instrument and consumable quotations to internal and external customers. Detailed review of all instrument and consumable driven purchase orders compliance with quotation terms and company policies based upon legal and finance policies. Maintains documentation and customer communication per the ISO 9001 guidelines.
Primary Responsibilities
  • Answers and effectively addresses customer inquiries and requests (external & internal).
  • Process Accessory, Consumable and Reagent Quotations and Sales Orders.
  • Write-up replacement, return and credit requests/ document complaints.
  • Preliminary review of all purchase orders to ensure accuracy and compliance.
  • Manage Region voicemail and e-mail boxes.
  • Answer incoming calls from Queue system (call center) and process non-instrument orders

Secondary Responsibilities
  • Escalates customer issues to Manager as needed.
  • Reviews processes in order to optimize service.
  • Document/archive.
  • Initiate customer profiles.
  • As needed, complete all required testing for new processes and upgrades.
  • Instrument Order Management (accurate Booking, follows Rev Rec policy)

Required Interactions
  • Customers
  • Field Sales
  • Field Service
  • Marketing
  • Tech Support
  • Item Master Team
  • Finance
  • Product Management
  • Logistic/Distribution
  • Planning/Procurement
  • Vendors

Job Skills
•SFDC
•Oracle 
•Strong written communication skills to write business correspondence, activity documentation, and routine project reports.
•Ability to write business presentations.
•Verbal communication skills to articulate clearly and effectively with external and internal customers.
•Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
•Basic Microsoft software and email skills.
•Set priorities and multi-task to meet deadlines.
•Willingness to remain flexible in order to accommodate fluctuations in workload.
•Mathematical skills to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Job Knowledge
  • Working knowledge of internal company processes.
  • Thorough understanding of company policies and standards for quotations and orders.
  • Basic product line knowledge of both instruments and consumables



At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Job Requirements



Qualifications

  • Associates Degree or 4+ years relevant experience
  • Strong written, verbal and interpersonal skills to articulate clearly and effectively with customers and to write business correspondence / activity documentation.
  • Intermediate experience using Word, Excel, Visio, PowerPoint, etc.
  • Analytical skills to solve practical problems and deal with a variety of situations.
  • Must be able to prioritize and multi-task to meet deadlines and build collaborative relationships with management, peers and cross-functional teams.
  • Flexibility to accommodate fluctuations in workload.
  • Apply commonsense and interpret a wide variety of instructions and requests furnished in written or oral form.
Preferred:
  • Bachelor's Degree
  • Experience with SalesForce dot com (SFDC)
  • Experience with Oracle 
  • Experience with Call Center


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.