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Regional Service Manager (m/w) South Germany & Austria in Limburg-Weilburg, Germany at Videojet

Date Posted: 2/26/2019

Job Snapshot

Job Description

Job ID: VID004528

About Us

Videojet Technologies is a world-leader in the product identification market, providing in-line printing, coding, and marking products, application specific fluids, and product life cycle services. Our goal is to partner with our customers in the consumer packaged goods, pharmaceutical, and industrial goods industries to improve their productivity, to protect and grow their brands, and to stay ahead of industry trends and regulations. With our customer application experts and technology leadership in continuous ink jet, thermal ink jet, laser marking, thermal transfer overprinting, case coding and labeling, and wide array printing. Videojet is Member of the Danaher Group since 2004 and employs more than 4,000 associates across the globe, generating approx. US$1billion in annual revenues of which the EMEA region contributes 40%.


Due to the current size of the Field Service Structure and the excellent growth perspectives, Videojet is hiring an additional Regional Service Manager for a to be newly defined region in Germany. Reporting into the Head of Service Germany & Austria, the Regional Service Manager will lead a team of 9-11 associates (Field Service Technicians). He/she is accountable for establishing and maintaining a profitable Service Organization to strengthen Videojet’s position in the market. Focus will be on establishing and managing an agile, fast, efficient and effective Service Organization, to deliver high quality standards, best-in-class solutions with qualified, empowered sales-thinking-Service Technicians!

Your role:

Key Responsibilities

  • Implement best-in-class profitable service (technical) solutions & delivery processes/organization across assigned region and support effective strategies to drive innovations (PD)
  • Steering Change Management to enhance High Performance in assigned Team/Region
  • Identify improvement opportunities in standard processes and services; work with local leaders, Sales Managers and Experts to implement Videojet Products & Services (technical) as holistic concept in the assigned Region
  • Monitor performance of individuals and create proactive People management to achieve a high level of engagement, retention, performance and development, including proactive Talent Acquisition approach in assigned Region
  • Participate in month-end closing activities, including analytic reviews of assigned region to achieve planed growth & Revenue
  • Manage other key relationships within the German organization including Sales, Customer Support (technical & non-technical), Dispatch and Hotline, Service Experts and national and international Leaders

Job Requirements


Your profile:

  • Experienced transformational leader with track record in building teams and organizations, building trust, leading by example as role model, purpose driven, with enthusiasm and team spirit; You will currently be in an Leadership role in a dynamic market of the B2B Business with 5+ years’ proven experience in a relevant Position
  • Experienced architect in creating the best framework to allow potential to grow – high demanding standards, challenger, supporter & coach
    Possessing profound Project management skills and techniques
    KPI and performance driven
  • Proficiency in financial analysis; able to identify variations and trends that indicate possible exposures and the need for countermeasures
  • Familiarity with ERP Systems, MS Office
  • Degree educated in Mechanical or Electrical Engineering and/or vocational training (apprenticeship) in technical field
  • Advanced training in Continuous Improvement, Lean Management and/or Six Sigma
  • Fluent in English and German both verbally and in writing

Performance Indicators/Measurements of Success:

  • Time & Material
  • First Time Fix Rate (FTFR)
  • ART (average response time)
  • AFT (average fix time)
  • Skill Level of associates & Team
  • Level of Service Agreements
  • Level of Implementation on Innovations (VRS)
  • Visits per week
Our offer:

  • A challenging, performance driven and rewarding career opportunity in a dynamic, international and very team oriented company Environment
  • Personal and professional growth with flexible home-office solution
  • Competitive compensation package including a performance based bonus, attractive company car policy and other perks and benefits
  • Exceptional career development perspectives within Videojet Technologies, the PID Group (Product Identification) as well as the entire Danaher Group

Danaher Corporation Overview

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.  By attracting, developing, and engaging the best team of diverse, empowered associates, we help realize life's potential for ourselves, our customers and our shareholders.

Come join our winning Team.