Regional Service Manager Japan & Korea in Tokyo, Japan at Pall

Date Posted: 11/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tokyo, Japan
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job ID: SHA001028

About Us

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation.   As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here.  Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet.  At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us! 


The key responsibilities will be to LEAD the:

• Expansion of the service organization for new service activities
• Mapping the addressable market, and prioritizing sales action plan.
• Forecasting/budgeting for Services orders & shipments
• Capacity planning; Human, Assets and Property absorption/utilization. 
•Plan Headcount capacity including split between internal and external resources
•Manage Rental Assets CAPEX in coordination with the Zone TL's
•Qualify, negotiate, contract, set-up the processes and manage the performance of the HUBS
• Recruiting, managing, mentoring and directing a team of service managers and engineers to achieve operational excellence, exceed corporate goals and deliver sustainable results. Review team performance and competencies in line with the business plan.
• Managing strategic/major service oppurtunities to closure. Creating value propositions, reviewing and approving proposals (costing and pricing)
• Continuous improvement initiatives and mindset by building tools, processes and KPI’s linked to Corporate Policies/Strategy that enable growth, sustainment and waste elimination
• Operational growth management role to achieve a Year over Year high double digit growth of Services sales through: Geographical expansion + Establish Route to market + Execution strategy + Sales alignment. Ensure on time and in budget delivery of service orders.
• Establish Service Level Agreements with Key accounts + Ensure proper management and execution of repair / maintenance /service contracts.
• Build a close relationship with Sales to drive the business forward to ensure a high level of customer satisfaction is achieved. Develop with Sales clear actions plans and forecasts for the service business.
• Enforce HSE policy within the service team

Required Competencies:
• Strong relationship-builder with solid business/commercial acumen and technical understanding
• Ability to understand customer requirements and develop a solution to their needs.
• Understands and applies Project Management Focus Areas (Scope + Cost + Time + Contracts + Risk Management)
• Ability to navigate large international matrix organization, and manage stakeholder networks and cross-cultural customer communications with ease.

Required Tools, Techniques, Standards…
• Microsoft Office (word, excel, power point, planning software) + SAP and CRM platforms
• Basic process engineering calculations (such as line sizing, hydraulic calculation) are beneficial
• Familiar with layout / plot plan studies & assessment of site challenges
• Aware of basic INCOTERMS / Logistics 

Personal skills
• Leadership skills with commercial acumen and strategic vision
• Strong Communication, Negotiation and Presentation skills
• Excellent organizational and planning skills (pro-active)
• Confident persuasive + Strong personality with winning spirit
• Adapts to a constantly changing environment
• Service Mindeset
• Hard worker + Positive attitude

Job Requirements


Required Qualifications/Education:
• Bachelors of Sceince/Engineering/Business
• MBA and/or PMP preferred 

Required Experience:
• Managed Operational and/or Sales teams
• Multinational experience with demonstrated track record of success 
• Sales and/or business development experience a big plus
• General awareness and knowledge of the following markets is advantageous: Biopharma, Food & Bev, Energy

• Fluent in English

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.


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