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Product Support Specialist II in Loveland, Colorado at Hach

Date Posted: 3/5/2019

Job Snapshot

Job Description

Job ID: HAC006550

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.
OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products.


Danaher`s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.



The primary role is to be new product core team representative for Service, responsible for ensuring worldwide service and support teams are prepared to support new products.  Project manager for reliability and safety update programs.  Provides leadership for new product and sustaining support resources relating to efforts to improve reliability, usability and supportability.  Gathers and analyzes data to assist the business in making support decisions.

  • Represents Service on NPI Teams to ensure service deliverables are completed on time 
  • Based on technical aspects of the product, recommends service strategy and offerings
  • Represents Service on NPI Teams to ensure service deliverables are completed on time, drives participation in pilot builds and design reviews
  • Drive understanding and implementation of serviceability requirements
  • Provides the core team with service information and issues on the predecessor product to improve serviceability
  • Inform management of issues so they are better prepared for tollgates
  • Interfaces with the EU NPI team to coordinate service preparation efforts
  • Interfaces with global service managers to better understand their requirements and communicate service implementation plans
  • Represents service on sustaining projects and drive implementation of update plans
  • Positively copes with change; applies knowledge and skills effectively in new environments (Charts the Course)
  • Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers (Charts the Course)
  • Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance (Builds People, Teams and Organizations)
  • Understands strategy and vision in order to effectively implement actions (Charts the Course)
  • Prioritizes effectively, acts with speed and agility (Charts the Course)
  • Demonstrates an appropriate level of business acumen (Charts the Course)

Job Requirements


  • 3 to 5 years experience in technical support, service planning or product service
  • Associates Degree, BA or BS preferred or equivalent experience
  • Demonstrated working knowledge of Microsoft Office, and the internet

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to reach with hands and arms. The employee is constantly required to sit. The employee may occasionally squat, turn/twist, or reach. The employee is constantly using hands to: finger, handle, feel or operate objects, and computer keyboards. The employee is occasionally required to walk, stand, climb, balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell.

The employee may occasionally lift, carry, push or pull up to 20 pounds. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment may consist of an indoor, work or home office environment with good ventilation, adequate lighting and low noise levels, and/or subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions while working in the field. 

Employees may be required to wear proper Personal Protective Equipment (PPE) while working in the field which may include: eye and hearing protection, protective smock, steel toe shoes, gloves, hard hats, or face shields. 

The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The purpose of this description is to assist in ADA compliance and is not intended for other purposes such as collective bargaining, or compensation.


External hiring into this position is contingent upon the successful completion of a pre-employment drug screen and background check and possible credit history review. 

Hach is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. 

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.