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Product Support Associate - Spanish speaking in Maurens-Scopont, France at Cepheid

Date Posted: 1/12/2019

Job Snapshot

Job Description

Job ID: CEP002435

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

Job Purpose

  • Ensure customer satisfaction by being a first level support interface with customers and providing on demand technical assistance on Cepheid Instruments and reagents

Accountabilities

  • Respond to inquiries on products via email, phone and/or chat
  • Act as Tier 1, first level, product support to customers via phone and email
  • Intake, triage and escalate more complex scenarios to Tier 2 Support Specialists as appropriate
  • Contribute to quality compliance through proper and concise documentation of product or technical inquiries
  • Maintain product knowledge and contribute to prove excellence through continuous  improvement efforts
  • Follow SOPs to ensure adequate complain handling via Complaint Management System
  • Follow procedures set forth in ISO regulations

Job Requirements



Qualifications

Required skills/competencies:

  • Fluent English and Spanish (any additional language would be an advantage - Portuguese , French, Italian, German, Russian)
  • Studies : High School graduate with 1-3 years of experience in a call center/service or product support role (B.S. degree or equivalent combination of education and experience may be substituted for required experience
  • Excellent written and verbal communication skills

Qualities/Competencies:

  • Work independently in a structured manner with the ability to prioritise tasks
  • Thorough and methodical, follows procedures
  • Calm under pressure
  • Team Player

Other Requirements:

  • Flexible to work different shifts, weekends, and holidays as necessary
  • Thrives in dynamic, fast-paced, and constantly changing environment


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.