Jr. Salesforce.com Administrator in Sunnyvale, California at Cepheid

Date Posted: 9/11/2019

Job Snapshot

Job Description

Job ID: CEP004356

About Us

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).


Description

POSITION SUMMARY:
 

The Jr Salesforce.com Administrator reports to the Sales Systems & Technology Manager and is part of North America Commercial Operations. Their main function will be to provide Salesforce administrative support and training to the Sales, Marketing and Business Operations teams at Cepheid. 

ESSENTIAL JOB RESPONSIBILITIES:

  • SFDC Business Administration and Related Analytics
    • Organize and track business requirements for SFDC to assist with design, creation and implementation of Reports and Dashboards for Commercial Operations Bowler tracking & initiatives.
    • Use knowledge of Cepheid’s business practices and DBS growth tools to evaluate and manage SFDC processes for the Commercial Operations team to increase productivity
    • Work with Sales, Marketing and Business Operations management to jointly develop and implement SFDC policies and procedures.
      • Includes creation of short training videos, reference materials, in person trainings, webinar trainings and more.
    • Collaborate with IT and other SFDC Administrators to assist and implement SFDC best practices and improvements to support the continuous growth of our global business users.
    • Maintain accurate and up-to-date territory assignments within SFDC based on personnel updates and sales expansion activities
    • Troubleshooting and working with users to resolve any SFDC issues.
    • Daily administration and support of SFDC including, but not limited to: user setup & deactivation, page layout & record type management, adjustment of Profiles & Roles, Sharing Settings maintenance, Account creation, creating/updating fields, modifying workflow rules, modifying validation rules, mass data updates, building reports and consistent monitoring of data integrity.
    • Utilizing 3rd party data integrity solutions to maintain clean data within the CRM
    • Assemble weekly/monthly reports and perform analysis for sales management.
      • Weekly SFDC Opportunity Analysis reports
      • Sales Operations performance metrics
    • Perform User Acceptance Testing in Sandbox and Production environments for new and ongoing development projects.
    • Support ad hoc SFDC related requests from North America Commercial Operations management.

Job Requirements



Qualifications

MINIMUM REQUIREMENTS:

Education or Experience (in years): 

  • Bachelor’s Degree with 0-2 years of related work experience.
  • Salesforce Administrator Certification or Proof of Completion of SFDC’s ADM 201 course

Knowledge and skills: 

  • Strong project management, problem solving initiative and multi-tasking skills.
  • Resilient and resourceful when solving complex problems.
  • Excellent written and verbal communication skills.
  • Comfortable speaking in a group and providing in-person training sessions
  • Knowledge of, and experience with, SFDC connector tools for mass data updates (e.g., DataLoader, Jitterbit, XL-Connector, etc.)
  • Excellent team and positive interpersonal skills, with a general willingness to help others
  • Ability to work well under pressure, deal with ambiguity, effectively manage changing priorities, and maintain professionalism during stressful situations.
  • Highly self-motivated, confident, and dependable with solid follow-up skills.
  • Ability to exercise good judgment, initiative and assertiveness.
  • Possess an outgoing, positive, team player attitude with a strong work ethic.
  • Ability to follow procedural guidelines and respond to and/or research sales concerns/inquiries with urgency and accuracy.

Physical requirements/abilities: 

  • Ability to work in an office environment.
  • Ability to travel domestically up to 10% of the time



PREFERRED REQUIREMENTS (optional):

  • Experience with both Salesforce Lightning and Classic platforms
  • Experience with SAP and BI Report Structures
  • Advanced proficiency with Microsoft Office products including Word, PowerPoint, Outlook & Visio
  • Advanced Microsoft Excel experience (pivot tables, macros, charts, complex formulas, etc.)

The statements in this description represent typical elements, criteria and general work performed.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.