IT Support Analyst, Darmstadt, Germany (m/f/d) in Nationwide Germany at SCIEX

Date Posted: 6/8/2019

Job Snapshot

Job Description

Job ID: SCI003067

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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This position requires both technical and interpersonal skills.

As the first point of contact and support for the entire IT organization, the analyst must be able to explain technical issues to non-technical users.

Primary duties of the technician include assessing incidents and requests and resolving issues when possible as well as assisting with more complex technical issues. The Analyst also participates in other desktop system work such as configuring and deploying new systems, maintaining existing hardware and software and assisting in employee moves.

The position is responsible for recommending and developing procedures and standards that improve the quality and delivery of service to customers.

Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

•Manage independently ticketing system queues and electronic requests to service internal staff working locally and remotely in home offices. Support remote users via phone and remote management software

•Perform second-tier desk side support for incident management globally; route out-of-job scope requests to other IT groups when necessary. Coordinate with various IT groups in resolving incidents and fulfilling requests

•Escalate incidents and requests as required to ensure quality service within established service targets

•Ensure documentation via the electronic case management software with clear technical descriptions of incidents / requests, work done to resolve and indicating all client interactions. Generate customer facing and departmental documents

•Support, configure and manage desktops, laptops, telephones, mobile devices and shared resources such as printers, shared workstations, conference rooms including video conferencing, and projectors

•Manage user accounts in Active Directory and other systems as required

•Ability to perform move/add/changes in network rack and for voice-over-IP systems

•Recommend and develop procedures and standards to improve the quality and delivery of service to customers

•Assist with or lead Information Systems projects as required


Job Requirements


    Education and/or Work Experience Requirements:

    •Several years' experience providing end-user assistance in a networked Windows environment

    •Several years' help desk, service desk, or support center experience including supporting remote users or sites and home office (configurations (Remote conections,VPN))

    •Several years' desk side support in a Windows/Intel environment (Dell certification is a plus)

    •Several years' Window server file share management, Active Directory security and base first-tier triage

    •Experience in installing, configuring, troubleshooting and supporting Windows applications and Knowledge of Microsoft Office Suite

    •Understanding of TCP/IP networks and Ethernet technology as it applies to end-user connections. Ability to troubleshoot network connectivity issues for both wired and wireless network connections

    •Familiarity with networking devices, CCNA/MCSA a plus

    •Experience with networking and collaboration technology solutions such as projectors, presentation workstations, printers, copiers, scanners, and Fax machines

    •The ability to follow written guidelines and adhere to Standard Operating Procedures is critical, as is the ability to clearly document actions taken.

    •Experience and understanding of special needs in a regulated healthcare environment including operating according to Standard Operating Procedures (SOPs) is a plus

    •Strong communicator with ability to maintain open communication with internal employees, managers and customers

    •Effectively coordinate and communicate IT activities, tasks and projects and related timelines with local business and management

    •Ability of improving procedures and standards ensuring quality and delivery of service to customers

    •Problem Management Root Cause Analysis skills

    •Fluent in German and English is required

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.