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Inside Sales Representative in Wood Dale, Illinois at Videojet

Date Posted: 3/14/2019

Job Snapshot

Job Description

Job ID: VID004836

About Us

We invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000+ associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.

As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:
• ENGAGE in bringing consumer brands to market globally.   
• DRIVE results with the Danaher Business System (DBS). 
• REALIZE your potential! 


We are currently seeking a Service Inside Sales Representative to join our team in Wood Dale IL.
Primary Responsibilities
• Manage a large portfolio of accounts to renew expiring service contracts and convert customers with expiring start-up package to become service contract customers 
• 50+  calls a day
• Serve as the first point of contact to customers with the objective of retaining business 
• Revenue Growth – increase NA service revenue through growth of Conversion rate and incremental unit adds (via warranty expiration, service calls, etc.)
• Direct sales of service contracts, including pricing and proposals. 
• Service Contract selling (unit add) – Actively seek opportunities to sell service contract to customers.  Collaborate with marketing to roll-out campaigns to drive contract sales.
• Continuous Support – Provide Field Service support on unit add and conversion opportunities via reports and presentation creation
• Cross Sell Opportunity Creation – identifying opportunities for new equipment and other products (VRS, Videojet Connect, supplies conversion, etc.)
• CSE Sales Support – Provide training materials on best practices and talk tracks for unit add and conversion opportunities
• Proposal generation for new (support for Field Service Managers and Outside Service Sales) and existing customers (re-value selling existing agreements to ensure business is retained)

Job Requirements


• 3-5 years of service contract sales within large companies
• Must have worked with Oracle/SalesForce
• 2+ years of college course work
• Fast paced environment, must be flexible, manage several tasks at once, problem-solver, creative thinking in order to improve internal processes, audit savvy, excellent communicator and team player
• Occasional OT as needed
• File management
• MS Office skills (intermediate level) Excel, Word and Access (a plus)
• Support our field service team
• Self-starter and independent worker
• Positive force with the ability to make changes to improve the process
• Excellent communicator and problem solver
• Opportunity to expand the role based on performance
Future Considerations
• Participate in Kaizen and Danaher Business System activities

Videojet Technologies Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation Overview

Danaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world. 

Videojet is part of a global family of 20+ operating companies who drive meaningful innovation in some of today’s most dynamic, growing industries. With operating companies based around the world – our groundbreaking  businesses operate across four strategic platforms:
• Product Identification
• Water Quality
• Dental
• Life Sciences & Diagnostics

We are proud to say that we’re a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Life’s Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a  difference.