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I.T. Knowledge Base - Summer Intern in Brea, California at Beckman Coulter Diagnostics

Date Posted: 5/16/2019

Job Snapshot

Job Description

Job ID: BEC014675

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description

In this role, you will be helping improve and grow the IT Knowledge Base to enhance and enable self-service to solve computer, software and other IT related issues.  Activities will include creating brief, specific knowledge articles, how to videos/guides, and researching additional sources for reference by Beckman Coulter associates to resolve or assist them in their computer use.  You will experience an opportunity to interact on a global scale with IT professionals across Beckman Coulter to ensure solutions and articles are effective and meeting goal.  Potential to design or program automated workflows to be used in conjunction with the knowledge base.  Goal is to reduce support time by enabling associates to resolve issues through Knowledge.

Job Requirements



Qualifications


  • Excellent English writing ability
  • Bonus: Additional language writing abilities (Spanish, Portuguese, French, etc)
  • Interpersonal skills to allow gathering of detailed information for documentation
  • Work with teams to provision a single & consistent knowledge search experience that pulls knowledge content from multiple repositories
  • Research skills
  • Organized to allow tracking of activities and time spent
  • Experience with (not an expert):  Windows 10, MS Office, One Drive, MS Teams, various internet browsers, computer hardware, iPhone, Sharepoint, Cherwell or other ITSM tool (Information Technology Service Management)
  • Ability to create short videos using video, screen capture and other sources
  • Comfortable with recording self in video and audio formats (for use in knowledge articles/videos)
  • Bonus: programming experience which could be used to create automated workflows
  • Self-starter to seek out next step, ask questions and pursue solutions

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

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Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.