Field Support Scientist London in London, United Kingdom at Leica Biosystems

Date Posted: 10/3/2019

Job Snapshot

Job Description

Job ID: SEL001835

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

Deliver first class technical applications support, training, installations and demonstrations of Leica Biosystems Instruments with promotion and sales of the LBS instrument portfolio and Advanced staining reagents.


The ultimate objective is to support customers throughout the customer buying journey whilst growing core reagent and product sales through marketing and sales initiatives.

The FSS will provide installation, training and applications support to customers in their defined territory ensuring Leica Biosystems products have maximum “uptime” through optimisation of reagents and therefore retain customers to generate reagent order intake. 


The FSS will work in close conjunction with the Sales Account Manager, Market Development Managers and Pathology Solutions teams to provide support with demonstrations, tenders responses, sales growth and margin. The FSS will assist in increasing market share though effective promotion and selling efforts and by defending achieved market share against competition.


Applications Tasks:

  • Instrument training to customers
  • Troubleshooting instrument and reagent issues
  • Instrument validation support
  • Dealing with customer complaints for advanced staining reagents


Commercial Tasks:

  • Instrument demos
  • Technical tender responses
  • Supporting Account Manager in customer meetings
  • Work closely with AM and MDM on business strategy to achieve increased sales on territory
  • Support at trade shows

Key Responsibilities:

Reagents Sales:  Generate and develop sales and product awareness of Leica Biosystems product portfolio directly through Customer visits & product information, samples and customer trials.

Follow-up new leads generated by marketing activities, product presentations & workshops. In conjunction with the Account Manager, plan and implement sales initiatives in order to address specific tactical and/or strategic business needs.  Be pro-active in customer visits, not just reactive to customer requests.  Record and actively manage activities in Salesforce.com.


Customer Acquisition and business development: Research and identify potential with new customers in line with strategic directives in order to generate Sales and to expand the Leica Biosystems customer base. Key areas to target include current Leica Biosystems users, users of non-Leica Biosystems platforms, Clinical and Research customers. Identify and qualify opportunities to offer consumables reagents with instrumentation to further increase sales in new market segments. Record all activities in CRM.


Demo/Negotiations & Support: In collaboration with the sales colleagues, initiate and coordinate demos of Leica Biosystems products at customer’s sites. Lead customer visits for demonstration at the European Demo Centre (EDC). Participate in seminars and meetings as necessary in order to promote existing and new products to customers in line with the existing promotional programmes and strategies.


Market & Competitors Research: Supply information on market share development, competitor’s activities, trends and market developments in geographic region of responsibility to Sales Management and Marketing. Record customer contacts in CRM to facilitate marketing requirements.


Training and Support: Performing customer training directly in the demonstration of:

  • Instrument use
  • Software functionality
  • Protocol development for the customer
  • Leica Biosystems consumable products
  • Provide technical support, with a commercial awareness, to all existing customers as required including in-field troubleshooting of applications problems and diagnosing rudimentary hardware and software failures 

Job Requirements



Qualifications

Position Qualifications:

  • Whilst a Degree in a Life Sciences, or equivalent, is nice to have, of equal value is a strong experience in the histopathology field.
  • Strong leadership and communications skills – sound business acumen.
  • The ability to liaise with fellow Field Support Scientists and management within the BioSystems Division.
  • Excellent problem solving and analytical skills.
  • High level of experience in the IHC,  ISH and preferable Theranostics fields.

Location:

This position will cover London and the South/East Coast area (Chichester to Margate and inbetween for example), so a willingness to travel is key.

To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.