Field Service Team Leader – Remote North Germany in Cologne, Germany at Leica Biosystems

Date Posted: 9/10/2019

Job Snapshot

Job Description

Job ID: LEI005344

About Us

Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps.  Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. Visit LeicaBiosystems.com  for more information.


Description

Location: Nordrhein Westfalen PZL: 53, 51 or 56

Key responsibilities:

People Management 
Build and develop the team to increase goal achievement, process efficiency and customer and associate satisfaction. Establish clear goals, setup effective communication systems and encourage collaboration within the team. Support and develop the team with routine 1:1’s and performance reviews

Technical Field Service Activities 
Visit customers, oversee, support and mentor Field Service Engineers for daily activities, preventive maintenance, repairs, fault analysis, phone support and upgrades to achieve first class customer care

Service Revenues  
Achieve revenue utilization targets, as well as all other KPI’s set up annually
Develop new ways to leverage service organization for growth opportunities

• Contract Management 
Negotiate local discounts based on delegation matrix

Repair Workshops 
Oversee daily activities in the workshop; organize repairs in the Business Units if needed

DBS/Processes
Ensure relevant DBS tools are used to drive process improvements, using KPIs and target setting. Ensure the correct use of Mobile Service, Implement robust Daily Management through QDIP. Routinely apply Problem Solving Processes to implement root cause and counter measures when needed. Participate to Kaizen events where requested.

General
Support DACH and EMEA Management on demand for ad hoc projects, as well as being supportive toward colleagues of other Departments

Job Requirements



Qualifications

• Commercial drive to run service as a business with a profit and loss view

• Proven track record in using and implementing KPIs for service 

• Ability to drive customer satisfaction

• Ability to plan own work and work unsupervised, ensuring high level of team engagement

• Manage low performers through strong development and performance improvement plans

• Ability to prioritise team workloads to maximise efficiencies

• Manage team members through performance and development objectives

• Ability and willingness to organise one’s own travel 

• Fluency in English, with strong communications skills

• Support Sales to sell and promote service contracts/products

• Negotiate with Customers and Internal Counterparts prices and costs for service

• Coordinate Service Product Specialists and Business Units for 2nd and 3rd level escalations using standard operating procedures

• Support Application Specialists for relevant escalations

• Familiarity with standard IT tools such as Word, Excel, PowerPoint

• Knowledge of key SAP reports and transactions

• Knowledge of Mobile Service reporting and tools

• Motivation to standardize and improve processes

• Product market awareness

• Technical Product Knowledge of LBS portfolio

To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.  As a Leica Biosystems employee you will be consistently challenged to deliver your best. 
If you are ready for this challenge, submit your resume for consideration.  http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!


Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.