Field Service Supervisor in San Francisco, California at Beckman Coulter Diagnostics

Date Posted: 11/10/2019

Job Snapshot

Job Description

Job ID: BEC016180

About Us

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see.
If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or at www.beckmancoulter.com.
Beckman Coulter is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.


Description


      The Field Service Supervisor position is responsible for daily management of technical staff and respective responsibilities.  The supervisor also supports sales growth, service growth and customer satisfaction. Duties will also include answering & returning customer telephone calls and providing Technical Service Support as well as ensuring the accuracy and completeness of Repairs, Calibrations, Instrument Qualifications and Shipping & Receiving.

        KEY RESPONSIBILITIES 
          • People Management
          • Lead daily standup meeting with team for detailed cell status, KPI misses and customer issues.
          • Approve Time Cards & PTO via ADP 
          • Annual & midyear review process and mentoring
          • Steer the interviewing and hiring process
          • Schedule periodic individual/team meetings.
          • Implement training & cross training plans and provide regular monitoring and feedback sessions to track and ensure progress
          • Manage staff backup for service engineers, when needed. 
          Service Management
          • Manage unit intake volume for all service calls
          • Daily check instruments due in the next five days and confirm resources available to ship on time.
          • Monitor & maintain team ensuring all KPI’s are met 
          • Responsible for fielding customer issues & complaints         

            Quality & Maintenance
            • Manage calibration cycle of all test equipment and standards 
            • Monitor staff inventory levels to ensure sufficient availability for timely repair support
            • Continue to provide maintenance and repair support for a limited number of Service Request’s
            • Maintain all necessary documents and know location for Internal and External quality audits.

              Financial Management & Growth
              • Achieve annual revenue targets.
              • Ability to support sales initiatives through lead generation to Regional Sales Managers.
              • Drive new equipment lead generation from Service to aid Sales growth
              • Able to effectively communicate Service agreement offerings on both existing and new equipment

              Job Requirements



              Qualifications

              • Bio Tech Electronic Engineer / Bio-medical technologist degree/certification preferred
              • Microsoft office proficiency
              • Supervisory management experience preferred
              • Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment. 
              • Financial acumen and experience in understanding business financials
              • High School Grade 12 or equivalent
              • Technical Diploma/Certification
              • Supervisory experience in the form of a team and/or projects
              • Computer Literate
              • Well spoken and written communication skills
              • Previous Beckman Coulter Field Service Engineer experience, minimum of 3 - 5 years.
              • DBS understanding and culture, exposure to Daily Management, PSP and other DBS tools.
              • People orientated with a strong ability and passion to manage a team.

              Diversity & Inclusion
              At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


              Danaher Corporation Overview

              Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
              At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
              Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.