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Field Service Engineer - Filtration - Process Systems in Statewide Washington at Pall

Date Posted: 6/6/2019

Job Snapshot

Job Description

Job ID: IND000457

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.

Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.

Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.

Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.

To learn more about Pall, please visit


Territory - Western, United States

Position Summary:

Provide Field, Technical, and customer service to Pall Water products and processes.  This is a technical position that requires the ability to safely perform hands on work, process optimization, and maintain high customer satisfaction.

Primary Responsibilities:
  • Field Service Execution:  Execute commissioning service and contracted services to the installed base as assigned.   Field service work is to be completed within project scope, budget, and schedule as specified in the Site Work Plan.  Field Service Reports and other necessary documentation are considered part of this responsibility and need to be submitted timely.
  • Technical Phone Support:  Provide technical support and troubleshooting assistance to customers via phone and email as part of the “on-call” rotation as assigned.  Provide service reports 
  • Continuous Improvement:  Participate in continuous improvement efforts to improve Pall Water services, products, delivery times and customer satisfaction. 
  • Service Growth:  Promote the services that Pall Water offers to our customers, thereby improving system up-time and long term customer satisfaction.  Assist in the development of service products to expand the service product portfolio.  
  • Safety:  Understands and Complies with company Safety policies and procedures as it relates to field service.
  • Field Service Engineer is responsible for independently performing the job functions listed above for all assigned projects.  Oversees the proper installation, testing, commissioning, and service of Pall Water Systems and Products by Customers’ Engineers and/or Technicians and/or Contract Engineers/Technicians.  Pall Water systems include: the specific Water Product integrated into a complete process system utilizing tanks, pumps, compressors, variable frequency drives, automated valves, process and analytical instrumentation interfaced to a PLC based control system with a graphical user interface front end.
  • Responsible for independently identifying, implementing, documenting system modifications, and conveying back to project team. Responsible to also reflect actual installation results versus original design, by marking up engineering drawings and returning to the project team.  This also requires in-depth knowledge of customers, vendors, suppliers and contractors, part, equipment, process controls and materials. 
  • Responsible for maintaining a positive relationship with customers.  While performing service, the field service engineer must make sound technical decisions to meet customer requirements while maintaining Pall’s commercial interests.   Independently resolves adverse situation when appropriate, however recognizes and defers to the project manager, service team lead, or service manager when needed.
  • Responsible for independently testing and troubleshooting all systems hardware.  Responsible for testing and troubleshooting PLC software and HMI software based on established designs and Customer’s requirements.  Provides technical direction to Customers and/or Contractors regarding the Pall System.
  • Responsible for training customers and/or contracted site personnel in operating of the Pall Water System, which can sometimes include preparation of training materials.
  • Responsible for the timely and accurate completion of time tracking, service reports, expense reports and other business related documents.
  • Assignments will involve travel to specified sites (both domestic and international) to perform above activities.  On occasion, travel may take place on weekends as required to meet the customer’s need.  Travel schedules will be arranged as directed by the Regional Field Service Manager (or delegate) and will be in accordance with the Pall/Danaher Travel Policy.

Skills and Knowledge:
  • Relevant industry-specific Field Service Engineering knowledge: This skill involves the degree of experience and understanding in the Field Service Engineering requirements/expectations of specific industries and/or markets.  Includes the ability to interpret and work effectively to execute all aspects of the commissioning or service event, while maintaining/developing good customer satisfaction
  • Field Service skills: This skill represents the degree of mastery in relevant field service competencies; including process knowledge; PLC and HMI Skills; commissioning skills; and service event capabilities.  
  • Productivity and work ethic: This skill represents the persons integrity and work ethic.
  • Quality: The degree and consistency of overall quality of the work produced, including "right first time", and adherence to all relevant procedures and other requirements.
  • Timeliness and reliability: The ability to consistently deliver against defined deadlines for work.  Includes strong time management and task management skills.  Shows up to customer site when expected representing Pall Water appropriately.
  • Interpersonal communication: The degree to which the individual can effectively communicate and work with others, both internally and externally.  Examples include articulating a problem or idea, conciseness in communication, and working effectively with diverse groups including customers, different functions, and/or management.  Includes the ability to maintain a positive attitude.
  • Interpersonal communication: The degree to which the individual can effectively communicate and work with others, both internally and externally.  Examples include articulating a problem or idea, conciseness in communication, and working effectively with diverse groups including customers, different functions, and/or management.  Includes the ability to maintain a positive attitude.
  • Self-management: The extent to which the individual can successfully manage broader assignments.  The degree of self-directed work vs task-based assignments.  Includes the ability to effectively communicate status of work and progress against schedule, the ability to effectively delegate tasks to others, as well as the ability to work directly with suppliers and vendors.  
  • Contribution to continuous improvement of the function: Furthering the organization by contributions outside of direct engineering work.  Leadership and/or participation on teams, demonstrated initiative, and contributing to change for the better.
  • Problem Solving/Troubleshooting – must have a strong ability to solve problems
  • Integrity: Acts with integrity and has professional attitude.  Actions are always geared towards company's best interest.

Job Requirements


  • Associate Degree
  • 6+ years experience.

Preferred Qualifications:
  • Bachelor degree in Engineering or other technical field preferred

Pall Corporation is an Equal Opportunity Employer who encourages diversity in the workplace.  All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, sexual orientation, gender identity or gender expression, military or protected veteran status or marital 

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.