Field Service Engineer - based in North Tuscany, Italy in Firenze, Italy at SCIEX

Date Posted: 8/20/2019

Job Snapshot

Job Description

Job ID: SCI003445

About Us

SCIEX – An operating company within Danaher’s Life Sciences platform

SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.

We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at

Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. 

Sciex is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join our winning team and Follow us on LinkedIn!


Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to ensure loyalty from all our customers. Contributes to achieve specific Service related targets as defined in the service KPI's for service order volume, revenue and profit, while complying with Sciex policies and procedures.

Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This includes: Installs, repairs, maintenance and instruction of Sciex workflows use to ensure safe and effective customer operations. Provides responsive telephone and on-site support and generally work to ensure that customers are successful in the use of Sciex workflows.

Work closely together with the commercial organisation (sales, support & customer service) to achieve our order, revenue and profit targets by understanding the Sciex product portfolio and service offerings. Be the trusted advisor for our customers to ensure professional relationship, and offer the customer the correct service solution to achieve customer loyalty to our company.

Demonstrate effective time management by co-ordinating work schedule with relevant partners (customer services, teamleader/manager and colleagues) and producing timely administration, including providing accurate service reports of own customer related activities. Maintain ownership of Sciex assets including spare parts, company car, tools, software, laptop, tool calibrations and literature


Job Requirements


Technical and/or biochemical bachelor/experience

Experience in Life Science

Technical experienced

Computer literate in Windows™ and Networking.

Excellent verbal and written command of the English language.

Troubleshooting knowledge and experience.

Ability to work independently

Home based function in the North Tuscany area.

Willingness to travel for multiple days at a time across Europe for Customer visits and/or training.

Driving license is essential.

Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation Overview

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.